Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Plumber

Killeen Plumbing Company

Reviews

Customer Review Ratings

4.33/5 stars

Average of 6 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Review fromChristopher C

    Date: 05/25/2025

    1 star
    We contacted Killeen Plumbing May 20th 2025 requesting someone come to fix a leak on what our Home Inspector called the "Main", and we had no water. Killeen told us to have the water company mark the curb; we then waited days for that to occur, and once it did, we called Killeen. Killeen agreed to send someone out the same day, May 22nd, but could not give us a time frame. Around 16:40 on May 22nd, my Wife received a call from someone at Killeen telling her a Plumber was on his way; shortly thereafter, my Wife received a call from the Plumber telling her our home is out of there area, and he won't be coming by. My Wife explained we could have called someone else, to which the Plumber chuckled.
    I called Killeen after my Wife notified me of the incident to complain. I repeatedly asked if they know their area, and told them Pizza Delivery drivers can figure it out, so what is the issue. I told the woman on the phone we were unable to defecate at home, so, basically, why do what you did. We had to get buckets of water from the neighbor. I was hung up on. I called back and next person answering the phone said I was complaining too loud, and Killeen won't be servicing our home, to which I spoke the only expletive in the entire conversation.
    I was on speaker phone. I speak loud on speaker phone so people can hear me. I was also mad, so there is that.
    Rhetorically, why would I want a company that can't figure out its service area when scheduling job, who then schedules a job, and then waits all day to correct the mistake performing work on my home?
    Anyone who would have performed the job the same day after 17:00 wanted to charge an extra fee for doing so.
    Could it be the Plumber just didn't want to do the job and go home? What I heard from the Plumber that did the job is, it might be that the area I live in is considered a bad area, and the Plumber working for Killeen was too scared to come here. What's worse, we probably didn't need the curbs marked...
  • Review fromWalter H

    Date: 10/30/2024

    5 stars
    Killeen Plumbing did an amazing job at minimal cost.
    George and Joe were amazing, patient and professional during the entire process
    Excellent service!! Can’t thank u enough!
  • Review fromGreg & Mary Lou W

    Date: 03/15/2024

    5 stars

    Greg & Mary Lou W

    Date: 03/15/2024

    First of all I think 10 stars are needed, need I say more. Nick, Corey, Ryan and Dillon were fantastic from start to finish. We needed both a sanitary back-up and a sump installed in order to correct the problems we were having. The cost was not going to be cheap and the work to be performed was a good sized undertaking. In the end the guys were able to reduce the cost by digging one hole instead of two, saving us a few hundred dollars. Only the hole in the driveway where the connections to the storm and sanitary were located was evidence that we had work performed. I would highly recommend Killeen to anyone needing plumbing work. Thanks Killeen, for a great job.

    Killeen Plumbing Company

    Date: 03/21/2024

    We can't ask for nicer review comments. We are proud to have a knowledgeable, conscientious, hard-working team that is as diligent as honest. We must solve each unique situation, especially when discussing an excavation and we never have a reason to sell you something you don't need. We greatly appreciate your taking the time to leave such nice praise. Thank you!
  • Review fromTIM & CATHY S

    Date: 09/25/2023

    5 stars

    TIM & CATHY S

    Date: 09/25/2023

    We're very happy with the work performed by Killeen plumbing. With the heavy rains we were having, water was backing up into our basement sump pit. Corey, Nick and the rest of the crew of Killeen Sewer Division worked on locating the problem. A sewer line that was damaged and wasn't pitched correctly to drain water from the sump pit. The crew came, dug out and laid a new sewer line from the back of the house, working around our deck and trees in the yard to run the new line to the drainage ditch at the road. They added a clean out for the foundation drains and also cleaned them for us. They also install a new sump pump we had purchased for us. When the installation as complete, they checked to make sure water was flowing through the new drains, back filled where they had dug, They also took away the excess dirt and other items that were dug up, and cleaned up the yard where they had been working. For the few days they were working the crew was very courteous and answered questions we had about the installation.
    We would recommend Killeen Plumbing for sewer work needed around your house.
    *** * ***** 

    Killeen Plumbing Company

    Date: 09/26/2023

    Thank you for taking the time to write a review, appreciated. ***** *******
  • Review fromDON D

    Date: 01/17/2023

    5 stars
    We were very impressed and happy with our experience with Killeen Plumbing. A relative has been having good service from them for years and she highly recommend them to us. We had a dripping turnoff valve that needed replacement ASAP and they came out less than 2 hours from my call. Randy and Josh were a great team! And because there were two of them, the job got done very quickly. They were friendly and professional. They were so nice we felt like they were treating us like a member of their own family and not just a customer. We want to upgrade some other fixtures and they shared their wisdom and options we had if we wanted to set up a future visit. They charged us a reasonable amount for the great work they did! We will definitely be using them again! Thank you!
  • Review fromNoelle M

    Date: 12/16/2022

    5 stars
    Extremely impressed with the service Killeen Plumbing provided this morning! John & Ryan were amazing!! We recently moved into our home and after just one shower the tub drain was backing up and we had a slight leak from the PVC pipe attached to the tub drain. Killeen was able to come out quickly and also willing to deal with the home warranty company on the phone with us. They came this morning and were super courteous and professional and helpful! They wore shoe covers to make sure our floors remained clean. They quickly diagnosed the problem which was a clog and a bad sealant on the pvc. They snaked the clog out and resealed the pvc and tested to make sure all was draining well and no leaks! They cleaned up after themselves and it is like they were never here. Super professional and will gladly use them for any future plumbing needs. Also very reasonably priced for plumbing work and super efficient!

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.