Complaints

This profile includes complaints for Banyan Living, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Banyan Living, LLC has 11 locations, listed below.

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  Banyan Living, LLC

  27540 Detroit Rd Ste 204 Westlake, OH 44145-2299

  
• 

  Banyan Living, LLC

  1575 Hunters Chase Dr Westlake, OH 44145-6101

  
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  Banyan Living, LLC

  8290 Royalton Rd North Royalton, OH 44133-4755

  
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  Banyan Living, LLC

  7475 Glenmont Dr North Royalton, OH 44133-6802

  
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  Banyan Living, LLC

  2590 N Moreland Blvd Cleveland, OH 44120-1388

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Banyan living, Royal Oaks Apartments they have been horrible to deal with. We rented from Aug 2020 to Feb 2022 for are son who went to school. It stared in June 2022 are son went to rent a different apartment in a different state and Banyan living sent me my paper work that everything was payed and got are deposit back but when are son went to get a different place they said I owed money turned out to be 22.00 payed that he got his apartment. Now 14 months later I see on my credit report that they are saying I owe 1439.00 and we are late on rent for March, April, May of 2022 we moved out in Feb of 2022. Don’t rent from them, the State of Ohio should have a investigation about this company and their dealings.

  

  Business Response

  Date: 05/11/2023

  After review of this account and communicating with our credit reporting service it was determined that there was negative activity reported on the complainant's credit report in October of 2022. The complainant filed a dispute with the credit reporting servicer on April 24th, 2023. The credit servicer removed all erroneously reported negative activity within 24-hours of receipt of the request. The FCRA requires that data furnishers have 30-Days to review and respond to credit report disputes.  In this case they responded within one day. The complainant should have seen their credit report update within 48-hours of the correction made on April 24, 2023.  Should the complainant still not see correction to their credit report it is suggested that they reach out to the credit reporting service to dispute further or contact our office directly to assist. 

• Initial Complaint

  Date:03/03/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into lease at ****** **** ***** ***** ** on 3/23/21, extended through 1/23/2023. At onset of the lease, $500 security deposit was paid.
  
  I moved out on 1/23/23, per lease. On 2/7/23 I received move- out invoice attached with balance owing $101.45 resulting from charges of $540.38 for "carpet replacement due to staining". I disputed charges & requested pictures through emails to ****** ****** ****** **** **** (Banyan Living) Community Coordinator.
  
  Dispute: Master bedroom as shown has portions of the carpet illuminated from the closet light and remaining portion shadowed (not stains), small normal- wear blemish only. No large stains in master bedroom whatsoever. (Rm 2 reddish stains, not disputed.) Neither room was vaccumed or cleaned to better clarify or attempt to remove stains, portraying accurately and fairly, prior to being billed for "total replacement". It's common knowledge that carpet has a nap, and depending on which way the grain is altered , it can appear lighter or darker randomly due to nap direction (deemed as "staining") Those basic attempts should have been made before charging me for "total carpet replacement" in both rooms. When inquiring why a "total replacement" charge even before shampoo attempts and acknowledgement of nap direction, ****** immediately responded that the red stains “are unable to come up”. I then requested images after shampooing, none were provided. I asked for receipt of proof of purchase price for rm 2 in order to negotiate replacement cost, was not provided.
  
  I'm being unfairly charged for carpet replacement in bedroom 1, have no problem negotiating the replacement cost for bedroom 2 with proof of original purchase amount. Subsequently, at least a portion of my security deposit is being unfairly withheld (***********). I am seeking resolution due to the unreasonable assessment and charges, uncooperative nature in resolving, and lack of response to my formal complaint of 2/17/2023.

  

  Business Response

  Date: 04/03/2023

  We appreciate the time and effort given to inform us of your dissatisfaction regarding the charges for carpet replacement in your apartment. After conducting a thorough review of your file, including the move-out inspection and photos, we regret to inform you that we cannot amend the charges for carpet replacement.
  
  Unfortunately the carpet in both bedroom 1 and 2 must be replaced simultaneously as the original carpet color installed in 2021 is discontinued and no longer available. In order to maintain continuity between the bedrooms, both carpets must be replaced. We understand that this may be an inconvenience for you, but it is necessary to ensure the overall quality of the aesthetic within apartment.

  
  We have provided the billing for the replacement of both bedrooms and we would like to point out that the charges placed on your account reflect a prorated amount based on the age of the original carpet. We believe that this is a fair and reasonable approach to ensure that you are not charged for the full cost of the replacement.

  
  We apologize for any inconvenience this may have caused you, and we appreciate your understanding in this matter.  We thank you for your residency and wish you all the best in your future endeavors. 
  
  Sincerely, 

   

  HIDDEN LAKE APARTMENTS

   

  ***** ** *****
  Vice President, Operations
  ****** ******* ***

  Customer Answer

  Date: 04/06/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

  'Banyan Living, you stated that your prorated charge for the carpet was "fair". Yes, It is customary that all consumer products have a depreciation value and the depreciated value would be a more accurate value.  However, by charging me for replacement of the second room that absolutely did not have wear and tear in excess of reasonable  wear and tear ( one small blemish that may or may not have been removed with cleaning) is unfair. I am not responsible to maintain the "continuity" of your unit. I'm responsible for prorated costs related to damage in excess of reasonable wear and tear. In that regard, I do not feel it's fair business practice to charge me the additional room charges, prorated or not,  for the purpose of maintaining "continuity". However, I am  wiling to pay only a portion of the prorated amount of the second room, and feel it is fair that your charge of $540.38  be discounted  by $101.45. By me absorbing some of the cost of the second room replacement,  I feel that is more than fair. 
  
  
  [To assist us in bringing this matter to a close, we would like to know your view on the matter.]
  
  
  
  Regards,
  
  
  
  ******* ********
  
  
  
  
  
  
  
  
  
   

• Initial Complaint

  Date:09/30/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in a banyan living property in North Royalton Ohio. I have had numerous issues with this company since they’ve taken over this property. There were 2 instances where they rejected my online rent payments; and they weren’t “rejected” back to my account. So they told me they never received them and charged my 2 months rent 1 year later to make up for their “lost payments.” They said I never paid them and after numerous bank statements submitted on my end to prove I paid, they didn’t own up to what they did.
  
  There has been a bug infestation in the sink drain that they have failed to attend to correctly. I had to hire an outside company to take care of the problem myself, out of my pocket. There is black mold growing in 2 bedrooms due to rain coming in from outside. I notified them, they told me and company needed to come in to evaluate and it’s been 3 months since then and no one has been back since.
  
  They continuously turn the water off during the day to “fix the pipes.” In the last couple months, they have not given any notice for that. One morning they turned it off, and sent an email that morning and worded the email, “good evening, this serves as your 24 hour notice” to make it seem it was sent the day before, I’m assuming they don’t know emails are time stamped.
  
  These are just a couple of the issues I’ve had. I can detail more if needed. This isn’t an investment property; this is a luxury apartment/townhome complex in an expensive suburb in northeast Ohio. I lived on the property before this management company took over and it was never like this.

  

  Business Response

  Date: 10/04/2022

  Thank you for reaching out.  We appreciate the time it takes to share feedback.

  
  We took some time to dig into the issues presented and are eager to address any outstanding items.  Sadly there have been several underground pipe leaks within and leading into the community.  We have been working alongside the city to make repairs as quickly as possible when they are identified.  We do try to notify the residents as early as possible however there are times issues arise and we are reacting in real time.  There was an incident we traced to user error with the email notification was scheduled AM instead of PM, we apologize for that oversight and have properly trained the team for future notification needs.

  
  Regarding the payment history, I have attached the ledger and we do not see where any additional payments are made.  For security reasons our team  does not have access to enter or process payments from the resident portal.  Any payments entered are completed on the resident's side.  If there are data entry issues we are unable to assist in order to protect the resident's banking information.  The ledger reflects all payments received.

  
  Lastly, we checked all work orders for this resident and we weren't able to find any reports of mold or water intrusion.  We would ask that the resident please call the office and speak with the Property Manager to schedule a walk-thru to inspect damage and schedule immediate repairs with the necessary vendors.

  
  Thank you, 
  ***** *****
  Banyan Living Ohio, LLC