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Business Profile

Marketing Consultant

Moby Dick Unlimited, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marketing Consultant.

Complaints

This profile includes complaints for Moby Dick Unlimited, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Moby Dick Unlimited, LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:06/18/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered from this Dr Stefani neck cream that she has a line of face creams, on May 13th 2024, I received the product on May 17th I paid $152.99, I tried the product out the same day I received it and the next morning and I had severe side effects to the product I tried to get in touch with her on May 18th 2024 and she would not answer back I called her cosmetic office and the manager got in touch with her and she got back to me and sent me a label to return it the date was May 21st 2024 ,I mailed out the package back to her on the same day May 21st 2024 I have photos of her label that she sent me to use, I have a receipt from The UPS store showing that I used that label I also have a photo of her company receiving it on May 23rd 2024 ,before June 1st I contacted her about my refund she said that they only do refunds twice a week so I waited on June 6th 2024 she emailed me and said that I never sent the product back that I never used her label and that I did not send it out within the 10-day. Which I have photos that that is not true I have the UPS store receipt with the same tracking as her label that I sent out the same day that she sent the label to me she's just trying to get out of giving me a refund I have sent her pictures of the label she sent me with the tracking number , which is the same tracking number on the receipt I have from The UPS store sent the same day as when she sent me the label I have a picture of the United States Post office having my return delivered to her on May 23rd it's all done before her 10-day period of receiving her label I have emails that prove of me constantly contacting her and she sent me a final email saying that she was not going to give me my refund because she can't find the product or the tracking number and says I never did it in the 10-day period Which is a complete lie! I feel that she never did want to refund my purchase that I returned in fact the tracking number is ********************** 

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