Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I accept the business's response to resolve this complaint.
  
  Regards,
  
  ******* ********

  Business Response

  Date: 03/12/2025

  The customer may contact ***** ******* ********************* Service Manager) to provide the card number that the initial invoice was paid on. A refund of  $197.86 will be issued on the same form of payment as the initial paid. If the customer has any questions, please feel free to contact ***** ******* directly at ************, option 1, ask for *****. Thank you.

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an issue with the collision center onsite. Completely unprofessional and incompetent when it comes to the quality of work.

  This collision center had my car for 45 days. When i picked it up and inquired on getting my spark plugs done by them, they said we dont work on internal components of a *** but had my *** for 45 days for collision repairs.

  I drove my car and it was clear they didnt fix the internal components. Not only that, my car was towed to the *** dealership for a diagnostic while in their care.

  ******************** said theyd cover that cost and sent a check addressed to myself and the body shop as a reimbursement to me for paying for it.

  The shop claims they received every check except mine.

  Wouldnt be surprised if they threw it away. Theyre either extremely racist or just have a few screws loose. Everyone you talk to seems lost, on edge and combative. After paying out of pocket for a rental car for 2 weeks while they had my vehicle you would think Id pick my car up and everything would be perfect. I will be talking with my attorney regarding this whole process.

  At this point i cant trust a word they say.

  Business Response

  Date: 09/23/2024

  According to the service manager, the insurance company had authorized our autobody shop to release the car to Ricart to address the issues that were not in relation to the accident. In fact, the customer still has an outstanding bill with us.

• Initial Complaint

  Date:05/15/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm a single parent, and was shopping for a reliable car. On March 13, 2024, I bought a 2020 tan Jeep Cherokee from ***** who no longer works there. three days later, I had an issue with the battery, because it was old. I was on the side of the road and had to get a jump. I returned to the dealership on the 19th and got a battery. On the 22nd the car would not start again. 

  The first week of ************ was supposed to get my car in. Then I reached out and asked what could be done. As I didn't hear back, I took the car to Georgesville Jeep, and a service tech, ****** told me he diagnosed the car. I got an oil change and a fuse. 
  

  I began taking videos of how the car was acting: transmission, air bag, radio, flickering lights. The following week, on the 16th, the engine fell out of the car, and I got it towed to the dealership. Mr. **** the service manager would put me in a loaner, and let me know about the car. *** said the cost would be $9000 for repairs, and he was going to order parts. I told him the car was a hazard, and I didn't want the car. 

  At this time, they are willing to trade for a new car, but they are asking me to make another down payment of $3000. I put $2,000 down on the first Jeep. 

   

  Business Response

  Date: 06/13/2024

  *************************
  Tue, Jun 11, 5:09 PM (2 days ago)
  to me
  
  Hi Trezon,
  
  I'm sorry for not responding.  I didn't see it come through.  My fault.  To give you an update on Anaris,  When she notified us of the issue with her vehicle we immediately had her bring it in so we could take care of the issue.  She at first cancelled two appts with us and finally came in at a later time.  Once she did come in, we provided her with a service loaner so she wasn't without transportation.  We had the vehicle fixed by an authorized Jeep dealer so that we were sure it was taken care of correctly.  We did all of this at zero out of pocket expense to her.  During the time of the vehicle in service, there were several messages of profane language and wishes of death to everyone that worked here left on my service managers and service advisors voice mails. We still have them if needed.  We still had the vehicle repaired and returned it to *************** fully functioning with zero issues.

• Initial Complaint

  Date:10/05/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  10/10/23 - needs to reopen complaint because he did not see where to put anything additional to state his rejection;  is for the entire complaint in full as originally stated because the company is not doing what is right and proper; either refund or swap out the vehicle; please call him as he does wish to speak with you about this ###-###-####; ASAP he speaks much better than he writes and he needs to talk to you

  Business Response

  Date: 10/06/2023

  Complaint # ********

  All pre-owned vehicles we purchased go through our reconditioning inspection and repair process before being put on the lot for sale.  Their is no diagnostic equipment on the ****et today that would expose oil consumption issues so we would not have had any warning of the customer's issue until the customer drove the vehicle over time.  All vehicles have a history on the internet of issues specially vehicles that have some age to it, but we find the majority of vehicles perform as designed with proper maintenance.  The good news with this customer is he purchased an extended warranty at the time of purchase to protect himself from many issues that may arise during his ownership.

  Mr. ******** was contacted by our Service Manager on 9/28/23 regarding the oil consumption complaint with *******, and Mr. ******** did not want to talk about the service issue with his vehicle; he just wanted to swap his vehicle with another vehicle in our inventory.  
  
  Attached is the service history with Lindsay Buick GMC starting with the vehicle's reconditioning repair order at 78,473 miles and all the visits after with the customer.  It is worth noting two things regarding his concerns, which is, the customer drives the vehicle a lot of miles per year (from the normal 12,000 miles) and the customer purchased an extended warranty that he has available to him to address his current oil consumption concern.
  When a complaint of oil consumption is raised with an extended warranty company they want the same protocol followed as the manufacturer to verify the amount being consumed (see attached bulletin 01-06-01-011N), when that is followed and verified as excessive they will approve the repair.
  The customer came into the dealership a month ago to trade in his vehicle but the current value of his trade based on age and mileage (see attached appraisal form) and the payoff amount he still owes with the financial institution (see attached), he would have a lot of negative equity in paying off his loan.  As you can see we are offering $5,000 trade-in value but his vehicle is currently not in retail condition so we would be wholesaling it if he traded it in to Lindsay Buick GMC and the wholesale value of his vehicle is ($4,150 MMR). so you can see we are trying to help the best we can.
  We suggest he continue to work with our service department by following the protocols necessary to get an approval by his extended warranty company to repair his current vehicle, but there will be no exchange of his vehicle with another unit in our inventory, he must simply purchase that vehicle like all customers would be required to do.
  Respectfully,
  ***  ******

  Business Response

  Date: 10/11/2023

  I spoke to the customer (****) on 10/11/23 and he agreed to come into the dealership to restart the oil consumption test and follow the test guidelines to establish how much oil is being consumed in his engine.  **** arrived at our dealership at 3:30 pm on 10/11/23 and he is working with our service advisor *** to start that process again.  If a concern of oil consumption is established the dealer will contact the extended warranty company to move the process forward towards resolution.  ***

• Initial Complaint

  Date:07/14/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ********* *******

  Business Response

  Date: 07/15/2023

  In reviewing the claimant I found the used vehicle inspection repair order (see RO#524280) on 1/2/23 at 72,865 miles which had no indication of a poor running performance issues and no check engine light on at that time.  The vehicle was purchased on 1/13/23 where the customer declined an extended warranty contract and we show no check engine light concerns listed at time of purchase.  We show only one visit to the service department with this customer on 1/26/23 (see RO# 524996) at 73,383 miles with a complaint of transmission not feeling like it was shifting properly.  The vehicle had no failure codes or check engine light on at that time and the technician found no issues with transmission shifting, the vehicle was performing as designed.  In reviewing the failure the customer experienced which was after 4,583 miles of driving, it shows a check engine light coming on which appears to be a failure at that moment which is something we would not have been able to predict or see into an engine prior to the failure.

  For this reason we are not able to offer any assistance with his concern, our recommendation would be to contact the manufacture to see if any goodwill would be available (which the other dealership should have tried on their visit).

  Respectfully,

  *** ******

  General Manager

• Initial Complaint

  Date:05/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased vehicle from Lindsay Buick 2/13/23, brakes are not working properly, extremely dangerous, brakes go to floor, Lindsay Buick do not want to honor warranty, said there is nothing wrong with brakes they checked vehicle four times for brake problem. I took car to KIA automotive they found transmission fluid all through brake line. I sending you a copy of KIAs Diagnostics.

  Business Response

  Date: 05/30/2023

  Mr. ****** is filling this complaint against our dealership after not getting any support from the OAG office.

  I have decided to download all the documentation from the OAG complaint and included an article that talks about how contaminated brake fluid affects brake seals and gaskets immediately to better understand it wouldn't cause an intermittent brake failure.

  I would first read the OAG complaint and my two page account of the interactions with Mr. ****** after he purchased this vehicle as a start, then read the word document follow up discussions with the OAG representative through emails along with the article describing the condition found at the Kia dealership.

  We will not be offering any assistance with this brake related concern at this time.

  *** ******

  General Manager

• Initial Complaint

  Date:08/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  [If you do not say why you are rejecting the company's response, BBB must close your complaint.] 
  
  
  
  Complaint: 17746702
  
  
  
  I am rejecting this response because: 
  
  
  
  Regards,
  
  
  
  ********* **** be without the car for a while and was told by Graham Ford it could take a week to just look at the car and diagnose it. I have to leave the car once I take it to the dealership. Lindsay should be responsible for providing me a courtesy car. This recall was not on the carfax. I contacted the GM at Lindsay regarding this but haven't heard back. I will be bringing copies of documentations to the BBB after my case is assigned.

  Business Response

  Date: 08/29/2022

  I have spoke to Ms. **** on more then one occasion regarding this vehicle's concern and she stated the vehicle has been at a local Ford dealership since 8/22/22 waiting for a warranty extension part to be installed in her transmission.  We have been searching for that part around the country on her behave to help with this concern that happened after she took delivery of her vehicle.  This program warranty extension would not show up on a Carfax since it is not an open recall but a program through Ford.  I am told Ford may help with rental coverage during the delays in part availability issues.

  The dealership has no means of removing credit inquires in a credit report, so we are not able to assist with that request.

  Business Response

  Date: 09/12/2022

  The first question asked in the finance office is if all numbers submitted on the verification form were correct and she reviewed and signed it.  The question about Huntington Bank not rejecting her maybe the fact Huntington Bank have two Auto loan departments (Direct and Indirect), and we are a Indirect client which means we submit all the information to that department and they approve or decline the deal, which may answer why the Huntington Bank employee responded by saying the Bank had not rejected her (Mrs. **** had not submitted any real numbers on the vehicle she had selected to her at that time).  We feel bad the vehicle has had a concern with Ford Motor but good to hear they are paying for the repair to correct the issue.  We also feel bad that Mrs. **** doesn't want to do business with us in the future, but everything regarding the purchase of her vehicle was done correctly and willingly by Mrs. **** that day.