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Business Profile

Sandwiches

Subway

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/12/2022

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order on Monday, 8/9/22 at 9pm at the subway at 3912 E. Broad Street in Columbus Ohio. They were out of meatballs so I told the store to cancel my order. They said they could not and to contact customer care. I submitted 3-4 request forms and finally got a response Thursday, the 11th apologizing - that is it. They did not return my money. No one has been in contact with me except for the apology email I received yesterday. Subway did not tell me I would get my money back, give me a day it would be back in my account or anything. It is now Friday and I have yet to hear from them again. They have stolen from me and there is no phone number to call and talk to someone. They are strictly online only.

    Business Response

    Date: 08/29/2022

    BBB made a courtesy call to business and spoke to the manager, who said the owner has already taken care of this complaint and consumer was refunded.

Subway is NOT a BBB Accredited Business.

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