Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, Dec. 10, 2024, Formica was contacted by me to look at our driveway drain that has been backing up and needed cleared out using a high powered jet. We had this work done a few years ago and so were familiar with the procedure. Formica came out that same day and said they were able to complete the work at that time. I agreed, by phone, to have them use a camera and high pressured jet to clear the driveway drain, which runs out to the street. The work was completed and paid for by my wife, who was present at the house. The plumber informed my wife, as well as me by phone, that the work has been done, that the draining should be improved because they removed some debris from the drain, and that they recommend additional clearing of a nearby downspout if we wanted to pay for additional improvement. Both plumbers on site communicated well and were very nice.
  Following their work, it has rained several times and the drain is still holding water and flooding, similar to how it was before they did any work. Any improvement is minor and not very noticeable. I reached out to the business to let them know on 12/17/24 and was told a supervisor would call me back. On 12/18/24, John called me just before 4pm and we discussed the issues. I asked for them to return to clear the drain out to the street with the jet, as we had witnessed other plumbers do, and he declined and offered to do the rest of the driveway to the street and the downspout for an additional cost of $500. For the original $559, we would like to see the jets clear the full drain, as we was the original agreement. Note: nothing was said about separate basins or additional costs for a full driveway clearout in the original phone call when the work was agreed to.

• Initial Complaint

  Date:09/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Formica Plumbing and Sewer located at 1445 E 289th St, Wickliffe, OH 44092
  is scamming me with the service work they performed on the home's pipes. They stated that if they replace the entire sewer system's pipes and dug up my yard, that there would be no water in my basement and that there would be no more issues with my downspout or leakage. They did not reconnect the downspout right away until I was extremely persistent and told them I was filing complaints. Then, they did not place enough backfill dirt on the yard that they dug up and I had a huge sink hole. Until I was extremely persistent and told them I was filing complaints, they did not fix it for more than a week. Then, the scam is that I still had water in the basement and they are asking for additional money to properly fix it and keep telling me that they never intended to fix it with the work they did even though the paperwork and the verbal agreements were to fix the problem of clogged pipes completely. This has been a real scam and a complete bait and switch of events and charges. I have disputed with the credit card company and think this company needs to refund all my money. They are totally going back on what they were supposed to do - No customer would ever invest and pay 9000 dollars not to have a complete job. This is unacceptable and a total scam.

  Business Response

  Date: 09/25/2023

  Formica Plumbing and Sewer Co. provided an estimate to
  ******** **** (copy of estimate attached) in the estimate it states that we
  will run the camera in storm sewer out to main to verify condition of sewer and
  locate clean out riser, also test storm sewer and verify flow when section of
  sewer was completed.  When the estimated work to replace section of storm
  sewer was completed, we did run the camera and found that there were further
  issues with the storm sewer, and just like it is stated on the estimate (~If
  sewer is in poor condition out to main, a quote for total sewer replacement
  including new trap and riser will be provided).  The issues we found was
  there was more tree roots in the sewer that we could not get the camera past,
  so we made attempts to call ******** **** and get approval to snake out the
  sewer which was not a part of the estimate, so we were unsuccessful in our
  attempts to get ahold of ******** **** and could not proceed without getting
  approval so an estimate for snaking was sent.  ******** had then reached
  out with issues of topsoil settling and discovered a downspout that came apart
  and wanted this fixed on 8/21 or 8/22 and it was handled as requested. 
  The estimate was again brought up to ******** **** and she was unhappy that there
  was more work that needed done and from this point was unresponsive to any
  calls or attempts by Formica Plumbing & Sewer Company.  ******** ****
  then requested that we come back and add additional topsoil after 2 consecutive
  days of flooding rains and requested we snake the sewer at no additional
  charge.  Even though none of this work was part of the estimate we
  proceeded with her requests and added topsoil for the third time and snaked out
  the storm sewer and found that there was more work that needed to be done like
  stated in the original estimate.  So additional estimate for this work has
  been provided to ******** **** and we feel that Formica Plumbing & Sewer
  Co. has gone above and beyond to resolve this matter and the estimated work was
  completed and we deserve the reversed charges of $4,438.43 be paid in
  full.  There is a limit of documents and size that can be attached so if
  any of the emails, pictures, phone calls, or any other information is need I
  can provide all upon request.