Complaints

This profile includes complaints for Signature Health, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Signature Health, Inc. has 5 locations, listed below.

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  Signature Health, Inc.

  38882 Mentor Ave Willoughby, OH 44094-7875

  
• 

  Signature Health, Inc.

  4726 Main Ave Ashtabula, OH 44004-6929

  
• 

  Signature Health, Inc.

  24200 Chagrin Blvd Beachwood, OH 44122-5550

  
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  Signature Health, Inc.

  5410 Transportation Blvd Cleveland, OH 44125-5380

  
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  Signature Health, Inc.

  4428 Collins Blvd Ashtabula, OH 44004-6919

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ********* ****** (SH) was paid $390.86 on 10/17/2022 by Medicare for "partial" services rendered on 10/03/2022. SH did not fulfill services to completion. SH billed Medicare to evaluate me only. SH committed to provide immediate follow-up services after the evaluation. However, once SH received their money from Medicare, they failed to follow through with my post-evaluation services. SH led me on for months while I made multiple desperate attempts to redeem the remainder of services. I voiced my concerns with SH to no resolve. The ******** office ************** was assigned to my case. My authorized representative was to be Yari (at extension *****). I called multiple times but her voicemail box was always full, I spoke with receptionists who seemed like they had no idea how the office was run or what was even going on, I left messages with other agents, I left a voicemail with her supervisor, etc. I have no 'account' number per se. Yet I do have the Medicare Claim Number (222285000854070HA). I find it very shady that this business (whose sole purpose is supposed to be helping disabled people) collects federal funds without following through with services. It is a waste of patients time and taxpayer dollars. I can only imagine how many patients SH has done this to, but they lack the capacity (due to their disability) to file a complaint of any kind.

  

  Business Response

  Date: 08/30/2023

  See Attached letter

  To Whom It May Concern:

  This letter is in response to the complaint letter dated August 17, 2023 with regards to
  Complaint ID ********. We cannot confirm or deny that the person who made the complaint is a
  patient at ********* ******. Further, we cannot release any patient information without a signed
  release. ********* ****** takes all complaints very seriously. Upon receipt of a complaint,
  ********* ****** conducts an internal investigation and responds to the complaint in the
  appropriate manner. The primary issues listed in the complaint was with regards to not being able
  to speak with someone at ********* ****** and being forced to leave voicemails. *********
  ******** phone system is available to patients 24 hours a day. We have oncall staff to address any
  afterhours emergencies. Any after hour emergency calls are answered by our contracted answering
  service staff, who will notify the oncall provider in the event of an emergency. During business
  hours, any patient calling to schedule an appointment would be routed to our call center. A call
  center staff member will receive the live call and assist the patient with scheduling an appointment.
  It’s possible to bypass this system by entering a specific extension but we advise all patients to
  allow the system to route them to a call center employee. We are unable to address any of the other
  issues listed in the claim due to privacy laws. If you need further information please provide us
  with a signed release. We will take all necessary steps to ensure this complaint is investigated and
  addressed.

  Sincerely,

  ****** *******
  Compliance Manager

  Customer Answer

  Date: 09/03/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  
  
  
  I would like to know what you are going to do to address the issue of your staff not following through with patient services once you billed insurance.
  
  
  
  Regards,
  
  
  
  ****** *********