Reviews
This profile includes reviews for Krupp Moving and Storage, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 36 Customer Reviews
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Review fromCallie S
Date: 11/08/2022
5 starsThe guys on the moving truck were fantastic. ******, ******, ****** and **** were the nicest hard working young men. I can't express how much I appreciate each of them. They are so efficient and friendly. I was stressing out about this move and they came in and took charge and got the job done quickly. Thank you guys. You Rock!Review fromjon
Date: 11/02/2022
1 starjon
Date: 11/02/2022
In the end, this was the worst moving experience of the 5 we have done. Too many objects damaged and even lost. (How can you actually lose objects on a truck?) If you have a choice in your move, then don't move with Krupps.
Krupp Moving and Storage, LLC
Date: 11/03/2022
With respect to the customer's damages all damages were paid as claimed. With respect to the customer's loss, there were no items left behind at the origin address. All items were delivered to the destination address as acknowledged by the customer. No items remained on the truck upon the crew's departure. Eleven days following the move the customer claimed missing items. ********************** graciously extended consideration and paid in full as the customer requested.jon
Date: 11/03/2022
Yes! The claims for the damaged goods that we submitted were paid, but since then we've discovered more things with either a small broken off piece of wood or a gash. Too late to submit, but they happened during the moving. As to the missing items, Krupps can say what it wants, but those items were in our home when the move took place and not in our home when we went through the house. I called the new owner of the house just to make sure they weren't there and they weren't. Thus, somewhere between Canton and Columbus those items disappeared. Krupps honored the claims for the missing objects, but it doesn't change my opinion of this mover.Review fromMarilyn S
Date: 10/28/2022
5 starsWe used Krupp to move us from **** to ******* 10/17-18. 3 young men, **************************** and ********, loaded our things and on the 18th ****** and ******* off loaded the truck on ****. The we're all hard working, conscientious and personable. We had one plastic tote that was damaged, but it was too large for us to pack. I would recommend them! We did the packing ourselves, so I can't speak to that.Review fromBenedict S
Date: 10/25/2022
5 stars**************************, ****, ******, ***************** and **** were great! That was a lot of stuff to move and they did it quick.Review fromPaul V
Date: 09/19/2022
3 starsI had a disappointing experience with Krupp Moving and Storage. They packed our furniture and closets. We packed most other things. We had several items packed by Krupp that were "overpacked." The blankets and plastic wrapping were put on to furniture items so tightly, that the furniture legs, supports, and spindles were broken. Same with ***** necked lamps. I understand packing carefully, and I appreciate that 90% of our stuff was well packed, but obviously the wrapping of some items was overdone.What I had the most problem with was the use of a truck that was known to leak water during rain. There was a very heavy rainstorm during the 2-day drive from Columbus to ******. Many items got wet and were damaged. The driver of the truck admitted this to me once he arrived in ****** and began unpacking. There was no excuse for something like this.The people doing the packing and moving were friendly and helpful and they did show up on time, both for the move out and the move in. This was appreciated.Review fromJill R
Date: 08/04/2022
5 starsThank you to ***** ****** ***** and *******! You did an amazing job moving ** from **** to *******!! The care that you took in packing the truck with our belongings and unloading our belongings at their final destination was superb and much appreciated!! Thank you again for a wonderful job!!
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