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Business Profile

Adult Entertainment

The Lion's Den

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Adult Entertainment.

Complaints

This profile includes complaints for The Lion's Den's headquarters and its corporate-owned locations. To view all corporate locations, see

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The Lion's Den has 12 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/14/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought 2 items from the store they was damaged I would like refund for this trouble and total amount I paid was decent amount

      Business Response

      Date: 07/26/2022

      On 7/13/22 ****** **** visited a store to
      return items that were originally purchased on 2/10/22 and 6/27/22. The store
      wasn’t able to exchange the items due to the time lapse since purchase. She called
      customer service on 7/14/22 and stated that she was very upset because the
      store wouldn’t exchange defective items for her. Our in-store return policy can
      be found: https://www.lionsden.com/faq 

      Customers can exchange defective items within
      10 days of purchase. After this time frame, the customer is directed to file a
      warranty claim with the manufacturer. Our return policy is posted at the
      point-of-sale in stores, on our receipts, and sales fliers.

      On 7/14/22 customer service spoke with ******,
      she was told about our policy, why the store made the decision that they did,
      how to submit a warranty claim, and she confirmed that she understood. ******
      confirmed her email address, while on the phone, so that direct warranty claim links
      for her items could be sent to her. Both items that she tried to return have
      warranties that cover defects.

      ****** visited another store location to
      attempt to return the same items on 7/15/22. She has spoken to several store
      managers at multiple locations, as well as our customer service department on
      more than one occasion. While at the stores, ****** has cursed at
      employees, brought family members to cause disturbances, threatened legal
      action, and filed complaints. At that point, our employees are to direct any
      complaints to our customer service department, so that the proper people can
      address the customer concerns.

    The Lion's Den is NOT a BBB Accredited Business.

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