Complaints

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• Initial Complaint

  Date:07/26/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Multiple similar complaints about TRich business previously existed. I unfortunately did not check this site before starting agreement with Tim. He took the money, never showed up for the work. We also had multiple subcontractors calling us threating liens because they weren't paid by Tim.
  
  In reading the responses to the other complaints, I can tell it is Tim. We heard the exact same types of things from him when asking about the work to be completed or the money. He is a scammer, he has clearly done this multiple times before.

  Business Response

  Date: 10/13/2023

  Im very disappointed in this complaint because of the history i have with this customer-  I first connected with them in July 2022,  I have contracted multiple jobs with them since that time.  I have worked on their old personal home , their rental property and also this new home.   !st job was gutters & spouts on entire home , then we did a full roof replacement , full gutters, new facia and facia wrapping on a new property.  We then installed 700' of new wood fencing at that same home which is the job in dispute here.   We then did another full roof replacement on their personal home through an insurance claim.  I have always done a impeccable job for them while always completing ALL jobs fast and complete with stellar reviews and compliments from them every time.   I have contracted and done 7 separate jobs for them on 3 different locations with no issues ever.  

   

  When things got messy and became a problem is when they sold their home on ******* Dr.  -  They purchased the home on ******** originally to flip and remodel to re sell,.. i was told.  over time things changed for them and they decided to not sell the house on ******* and wait. I was then contacted by them one night in the winter of 2023 (Feb/March) to see if i could help them with an addition they were putting on the ******** house    i met them and talked about what they were doing.  They decided they were going to put the ******* house back on he market to sell and then move into the ******** house after they totally gut it and renovate it competently.  They wanted me to help them with the small bed room addition.  I said yes i can do this and would submit a bid for it all.  I gave them a estimate a few weeks later of $30,000 and was told it was to high and they would just have to do it themselves.  I then a week later asked them what they could do and handle themselves And they told me the basic framing and flooring.  they need help with the dig & foundation, roof, and major stuff with this addition.   I then offerd and asked if they could handle the job for $22,000 if they did the basic framing items ( walls and floor ) 17'x11' and i would do the rest.  They agreed to this and we signed a contract on that.  This was March 15th 2023 ,  this addition is outside and is all weather permitting.  we had to wait on getting prints and the formal stuff inline plus the permits etc.  this was all provided by them.   Once we had all the current prints , permits, job scope set and ready we were able to begin.   In April we begun- weather was crazy all March and April as well as May  rain and more rain often.  April 3rd we began with digging the foundation and footer - April 4th this was inspected and approved. April 29th we started the block & foundation and completed this on April 30 and May 1st -  

   

  in this same time a second payment was due and paid for $11,000 ,  this check bounced,  i was given a second check for $11,000 and this check also bounced  each of these were on hold for 7-10 days then cleared or not cleared which both times they bounced.  My account was frozen and would not allow any deposits from them or other checks with out a 10 day hold.  We eventually got this worked out and resolved but it took a few weeks. this is now into May 2023 on the 23rd when we were ready to now move into framing after all work was signed off and approved  

  We started framing on June 19th 2023 -   we had the framing complete with the full sub floor , exterior walls , and bracing completed on June 25Th/26Th-  shortly right after this is when all things blew up and started !  later i found out it was because they had sold their ******* house and had to be out so this now caused them to become homeless.  As a result they started to do the entire job backwards and out of building sequence.  They gutted the entire insdie of the home , including totally new mechaicals, ceilings , windows, walls, as they gutted this house wall to wall and floor to ceiling.  They had the HVAC guy fully install the HVAC system and the AC working before any electrical, plumbing, or framing was done or inspected and signed off. the only inspections that were done & approved were my 2 addition inspections for footer, foundation block.  I then found out they were moving in this house as it sat , in the middle of construction , they were moving personal items and furniture into the basement for storage while also using pods on the property.  Right at this time is when things became ugly and they started balming me for all things wrong also saying i was holding up the house and work overall.  I have tons of pics, texts, all timed stamped that prove the condition of the house at the time, the status of the project with the inspection card, while also showing the slanderous , name defaming, disrespectful rude and unprofessional constant communication i was receiving by text daily as well as on the job site when all their.  This all started around July3rd over the holiday.  From that point on it was nothing but rude slanderous text daily non stop until they asked me to stop working on their property and don send my crews back.  This was from July 5th - July end on month.  At this time i had provided them labor and materials for full excavation, footer, block walls, sub floor framing, floor framing, exterior walls/framing, bracing, roof rafter lumber and misc framing materials including dumpster service. we worked weekdays and weekends up this point.    this contract was for $22,000 and that did not include any changes or extras as well didnt include a set time line for completion based on weather or issues along the way.   At this time all they kept saying was i holding up the work and job,   the entire house was gutted and nothing started or done at that time, let alone had any inspections signed off other then my addition inspections.  I called the building dept to notify them i was no longer the GC on the job doing the addition and also where the progress was at that time.  I took pics from that day to document that both inside and outside.   I did not hear from them for a couple weeks after that time,  i then got an email from Alex aka Jon, saying he felt a refund of over $10,000 was what they were seeking.  He also then found out what it actually costs since he had a quote from a new contractor to come in a finish the addition.  I was "fired" by them for no reason or cause.  I was happy to finish my contract and the work which we were 3 days from that at that time.  I had my roof crew lined up and ready to go once the framer was done and had inspection passed, this was all 4-6 days of work and ready to go on my end.  

  I received a text also then from Alex aka Jon, that was meant for Tessa his partner that said " i left you off those messages on purpose, no way hes going to talk now" " just send it to nick"

  i called him out on this and all he said was "loose this number"

  At this point & time im not at all open to any type of refund for anything on this contract / job.  There is no way will agree to an amount if there even is one.  To many factors including right to profit as a company, overhead, materials, labor, changes, admin time etc.  I also was given any type of legal written document for termination along with reasons.  Also never was given a deadline / timeline for completion by the customer.  i had given them an estimated start time / timeline which was all weather permitted & schedule permitted, (this was accepted also)    After 1.5yrs of working with them and 7 different projects this was a shock and surprise sadly.  I also feel very strongly i nor my company did anything wrong or caused any issues with a schedule in anyway.  I can and will share any pics / screen shots needed if that ends up being required.  

   

  respectfully 

  Tim R******** *****