Complaints

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• Initial Complaint

  Date:08/13/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company also operates a subsidiary that purchases cpap machine and supplies. I sent them a shipment and they took 2 weeks before payment was sent. Payment sent through a 3rd party payment company. Bill.com sent a check that did not clear, so now account is $149 overdrawn. When I called they started giving me the runaround and put me off claiming that I will be called back.

  Business Response

  Date: 08/15/2024

  Ms.***** is correct that she sold some equipment to us and we paid her $149.  We do send checks through ******** as it is much faster than hand writing checks.  These go through regular USPS mail.  We tell customers up front if they want to be paid within a day, we offer ****** and *****. As the owner, I could do ***** or ******* if that works. There is no cost to her to do this.  We let her know it could take two weeks for the check to get through the mail. 

  At about 10 days she told us she had given us the wrong address, but it looks like the correct address was on the check that was sent. We asked her if she would want to be paid immediately electronically.  She asked us to send the check again instead, which we did.  We voided the last check and sent her a new one.

  If the only choice is via check, the mail simply takes time. And once in a while checks get lost. It should be noted the money is taken from our account the moment we electronically tell the checking service to write a check.  There is no advantage to us to delay payment.

  We have been in contact with her numerous times responding to her.  We are sorry it is taking time.  We understand the frustration, but we try to communicate up front.  Taking payment via check takes time and is through the USPS.  Taking payment electronically costs nothing and is immediate.  In addition, the check comes in an envelope that does not make it obvious there is a check inside. 

  At this point we have voided the first check and sent another.  No one is getting the "run around".  What else would resolve this besides what we have offered?