Complaints

This profile includes complaints for Paul Davis Restoration of Central Ohio's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Paul Davis Restoration of Central Ohio

  7465 Worthington Galena Rd Ste A Worthington, OH 43085-6714

  
• 

  Paul Davis Restoration of Central Ohio

  1255 N Hamilton Rd Columbus, OH 43230-6785

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/26/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money was given for work that was never completes and duplicate charges. Employee came out and reviewed and confirmed work was not completed. General manager said he would hopefully have something to me by 3/12/24. Business has failed to respond to any correspondence.

  

  Business Response

  Date: 04/16/2024

  4.16.2024, BBB called Business. ***** stated that business met with consumer 4/11/2024 and is currently in communication.

  Customer Answer

  Date: 04/23/2024

  I accept the business's response to resolve this complaint.
  
  
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:08/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 10 2023 I paid a deposit of $1400.00 to Paul Davis Restoration to begin work on repairing water damaged ceiling in garage. On July 12 Paul Davis Restoration came to my property and performed demolition of the damaged portion of the ceiling. No further work was performed. On July 21, I requested return of my deposit less what I owed for the work performed July 12. I have contacted Paul Davis Restoration repeatedly and have yet to receive an itemized invoice of the work performed and my refunded deposit. Below please find a copy of an email I sent to the following employees at Paul Davis Restoration: Shaun D**** C****, Kasey M******, Mark M*****, and Rocky J****** *************** *******, Ray
  AttachmentsMon, Jul 31, 11:28?AM (11 days ago)
  
  to Shaun, *****.m******, mark.m*****, Rocky.J******
  Good morning,
  Please invoice for the materials and work performed July 12, 2023:
  
  removal of the damaged portion of the ceiling (Approximately 30"x30")
  bagging up the water-damaged ceiling and insulation (left at my property)
  1 piece 5/8" gypsum sheetrock (left at my property)
  4 pieces 9.5"x11"x48" R30 insulation (left at my property)
  
  I will take care of the remaining repairs and the disposal of the damaged materials. Deduct what I owe for the above labor and materials from the deposit of $1400.00 paid to PDR on July 10, (link to receipt:
  **************************************************************** and remit the balance either to the credit card used as method of payment or as a check made payable to:
  ***** *** ** ******** ** ********* ** *****

  

  Business Response

  Date: 08/15/2023

  Spoke to Ms. *** and have assured her the refund would be issued no later than 08/25/23.

• Initial Complaint

  Date:06/28/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This has been the biggest nightmare working with this company. My refrigerator flooded my kitchen in January 2023. I was referred to this company by my insurance company. They came out and promised to do good work on my house. It was not until May when they begin work on my house because they said they were waiting on materials. In two days they came out and ripped out my entire floor which includes my entryway, bathroom, closet, laundry room, dining room, and kitchen. When asked what their process was for laying tile it was discovered that they were leaving out an important step that would discontinue the warranty on the cement board they were using. It took another month for them to come out and start working on my house again. I was promised three different deadlines for when my floor would be finished. Mind you I have three small dogs and a child in the house with me. I have not been able to do laundry or cook since they ripped out my floor. I came home yesterday after them being in my house three days working while I was out of town, to find multiple areas of concern. First, they couldn’t finish the job because they said they didn’t have enough tile. After looking around there is tile that is chipped that has already been laid. There is spaces between tiles that are not equal. There is mortar on several appliances, cabinets and walls. They washed tools in my sink and ruined the finish on my stainless steel kitchen sink. There is large gashes in the walls in my bathroom. They tried to move my oven by pulling on the doorhandle and pulled it out of place. I came home to the lights inside my garage and kitchen on , their tools and trash is all over my front living room with bags leaned up against my painted walls. I just painted my whole kitchen two weeks ago now there is mortar, dust, and dirt all over my new walls. The communication has been inconsistent. I would never recommend them to anyone and will need several things fixed. My floor is still not finished

  

  Business Response

  Date: 06/30/2023

  I met with the customer 06/29.  The issues outlined were correct as our trade partner did not perform quality work.  After reviewing the work completed, I spoke with the customer, and we will be refunding the deposit.  We will also deliver the remaining tile next week.  She was satisfied with the solution.  

  Customer Answer

  Date: 06/30/2023

  I accept the business's response to resolve this complaint.
  
  
  Regards,
  
  
  
  ******** ******

• Initial Complaint

  Date:02/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 15, 2022 we had a pipe bust in our house. We contacted our homeowners insurance, who sent Paul Davis out to do the remediation, they then ghosted us for months, so we found a new restoration company. The new company came in and continued to do the work Paul Davis was supposed to do and discovered a great amount of mold in our home, in which our insurance sent Paul Davis back out to take care of what they were supposed to do in November that they got paid to do by our insurance. Due to the mold found, we had to have testing done which came back as toxic mold in the air and mold in the air ducts as our busted pipe was shooting water directly into our furnace (which got replaced) Due to all this mold, we have now been displaced from our home for a week today and will be longer until it gets cleaned. Our insurance alots us $5,000 for extra expenses and once we reach that then we have to pay out of pocket to be displaced, which isn't fair as none of this is our fault or the fault of our insurance that is currently covering the cost of our hotel stay.

  

  Business Response

  Date: 02/27/2023

  We received claim in November it affected downstairs basement including the bathroom.  The pictures  uploaded were taking first day on site.  The mold like substance was pre-existing to the loss.  We dried out the opposite, exterior wall of the bathroom along with the rest of the affected basement area.  Customer had a contractor come in and remove the vanity and found additional mold like substance there.  The insurance adjuster, who determines coverage, agreed to cover the mold with the original loss in November and we went out and removed the affected drywall, sanded, cleaned and HEPA vacuumed the area  while under containment, per industry guidelines.  The carrier paid for the original water loss and the mold remediation coverage.  Since this is  in a basement I am not sure what the customer means by water running down ducting.  I have reviewed all notes and there is nothing regarding the duct work  being wet.  Customer is  unhappy that there is a $ 5K dollar mold cap, that cap has nothing to do with us.  We were paid appx $ 1,400 for the mold remediation work that was completed.

  Customer Answer

  Date: 02/27/2023

  I am rejecting this response because: they didn't remove the baseboards, vanity and toilet where the mold grew behind from not being remediated properly in November, which is why the insurance sent them back out in February to do what they were paid to do in November.
  
  
  
  Regards,
  
  
  
  ******* *******

• Initial Complaint

  Date:07/27/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  June 16
  We had a house fire and every Emergency house renovation company showed up before Fire trucks even left. I picked Paul Davis . They told us they would pull clothing and belongings out in week or two . It is going on six weeks. They have done nothing blaming it on electric. They had electric permit June 28. AEP says they have not received it. We have made dozen phone calls . Next excuse they said ******** didn’t give them contract for contents. Found out after calling ******** they had contract whole time they were stalling. We had to move to From Ohio for job I had to take . Since I’m not there they keep making excuses and keep stalling. We have no clothes or personal items we were told would be getting back within two weeks. ******** is next on my list that’s a whole other issue.

  

  Business Response

  Date: 08/17/2022

  We do not do clothing and textiles.  ******** did eventual send a claim for the contents and allowed us to complete an unsalvageable list.  Her issue is with the clothes and textiles which we do not do and never stated that we would.  She is confused as to how the claim is separated and we have spoken with her multiple times to help her understand the processes.