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Business Profile

Fence Contractors

Armor Fence LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called some Fence installer and repair companies, which I got off BBB. Well Armour Fence came, and I agreed to the price, so I cancelled he others I was seeking an estimate. On June 11rh, he told mergeybwere 4 weeks out. Well I kept in communication with the company, the whole town. And the guy came out, and mark the gas line. He did say they were running behind, and then stop communicating. And the fact I trusted this BBB company to do their part on this quote /contrract.

    Business Response

    Date: 12/19/2024

    We do not service the complainant's area for many reasons. The salesman who sold this job is no longer with the company due to falsified contracts and contracts that are out of our service range. I'm sorry for any inconvenience this has caused the complainant. I am not able to honor the complainant's contract as it was not bid correctly and we do not service that area. 

    Customer Answer

    Date: 12/19/2024



    Complaint: ********



    I am rejecting this response because: ***** is the one that did the estimate, and the one I was in contact with. Plus I had submitted where they mark my gas line, to repair my fence. AND ***** IS THE OWNER OF THE COMPANY. So how did the owner get fired?



    Sincerely,



    ***** *******

    Business Response

    Date: 12/23/2024

    Armor Fence no longer services this area. We tried to execute all contracts before we quit servicing this area. Unfortunately, there was an issue with getting this jobs utilities marked.(locked gate) We made a good faith attempt to satisfy the contract and was denied. 

    Customer Answer

    Date: 01/01/2025

    He did not make no effort to do the job, that’s still not done. I came to BBB, so I could get an accredited business. Which has been a nightmare. The fact he’s lying about its not his company, and the fact he said he tried to satisfy the job. Which is all lies. My backyard, is still marked with the flags for the gasline. I literally trusted this business , because of the rating. Boy was I fooled with the no show,not returning calls, nor doing the job. I don’t know how they have an A rating, I guess it’s from lying to your customers, and the BBB. BBB, I SURE HOPE THEY LOSE SOME OF THEIR RATING, FOR ALL THAT THEY HAVE DONE. I WOULD NOT WISHED THIS ON NO ONE. And to lie, about that not being his company. But when he came out, it was his company!??

Armor Fence LLC is BBB Accredited.

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