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Business Profile

Motels

Ramada by Wyndham Xenia

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/07/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I visited Xenia, Ohio for the first time ever for ********** **** and found the townspeople and police to be friendly. Due to wet conditions, I parked over at the Xenia high school and found the bus drivers and parking assistants to be very welcoming and kind people. The gas station clerk where I filled up my vehicle’s tank was also friendly. Unfortunately, I cannot say the same about the local non-AAA-accredited Ramada hotel at 300 Xenia Towne Sq., Xenia, OH 45385. On the following page is what I wrote on multiple review sites warning people away from there. That hotel manager turned what should have been a pleasant 3 day weekend into a black mark for my memory of the otherwise pleasant and welcoming town of Xenia during a trip to ********** ****. I am kindly asking for BBB’s assistance in requesting a full refund due to complete lack of “warranty of suitability” based on my review comments. Date of the transaction: May 12, 2022 for hotel stay on May 19 - 22, 2022 Amount of money paid to business: $481.75 (through intermediary *******) What did the business commit to provide me: Clean, maintained, safe rooms What the nature of the dispute is: Refund request denied. Please read second page review for description of failure to provide suitable accomodations. I also asked ******* for refund, but they couldn’t because Ramada manager refused. This all ties to the Ramada manager, not *******. Whether or not the business has tried to resolve the problem: Absolutely not. The business manager threatened to call the police on me for demanding them to provide basic contact information for dispute settlement Account / order / tracking number: ********** Also, please take heed of other similar customer reviews on these sites: THEIR OWN WEBSITE: ********************************************************************* ****************************************************** ********************************************* ********************************* *********************************** ** ******* ****** ***** *********  ***************************************************************************** *************************************************** ***************************************************************************** ************************************************** ********************** *************************************** **** ************************** **** ******* ********************************************************** ********* **** ********** **************** ************************* ***** ********************* *****  I could go on listing review sites showing similar sentiment, but I think this is more than enough... Please feel free to reach out to me with any questions. See Attached

Ramada by Wyndham Xenia is NOT a BBB Accredited Business.

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