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Business Profile

Drywall Contractors

Ron Kreps Drywall & Plastering Co. Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/15/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Entered by BBB staff LO Consumer states the business started work at her home on 7/11/23. They finished the job but there are several cracks and a piece of drywall they put over an outlet. There are cracks in the ceilings and the corners. The business was supposed to come out and evaluate everything to have it fixed. There was contact with the business through July and August. The consumer contacted the business via email to let them know she would not be available on the date they chose because she was called on storm duty in August through her job with Illuminating. He showed up anyway, the consumer told him she was not there and she had emailed him to let him know. He got upset and stormed off and told the consumer to never contact him again.

    Business Response

    Date: 10/25/2024

    Homeowner who filed this complaint was acting as her own General Contractor with no experience and not familiar with normal construction business.  We completed the job and the homeowner attempted to short our company money.  After **** ****** demanded that she pay us in full she did.  This homeowner was having issues with all the other sub contractors that worked at her house.  Subsequently she did not pay the other sub contractors inf full and she kicked the sub contractors off the job.   The homeowner and I had a meeting scheduled to review the one year warranty issues.  I showed up to her home as scheduled.  She was not there.  She never contacted me as stated in the complaint that she would not be available for our scheduled meeting.    We have been in business 43 years and  this is the first and only complaint we have ever had.

    Customer Answer

    Date: 11/03/2024

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.

    No proposed action was offered. **** only made insulting comments and false accusations of my ability to be a GC for building my homeI have documentation of our email conversations along with my 24 hr cancellation of  the appointment. Items listed on the contract were not upheld along with the 1 year warranty. 
    This is very unprofessional and I will never recommend this company to anyone. 

    Regards,

    *** *****



Ron Kreps Drywall & Plastering Co. Inc. is BBB Accredited.

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