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Business Profile

Fire and Water Damage Restoration

National Fire & Water Repair
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BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for National Fire & Water Repair's headquarters and its corporate-owned locations. To view all corporate locations, see

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National Fire & Water Repair has 3 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:05/16/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Job begain in 2023. Kitchen floor torn out, laundry room floor torn out and bedroom closet torn out. Kitchen floor is not even. High and low spots. Floor is separating and cracked in places...Contractor does not reach out in a timely manner or at all to try and finish this drawn out contract.Contract stated their business hours were 8- 4 , and the contractor would not show until at times of 11 o'clock or even later. Trim pieces need installed that were lost while doing the job. Here in 2024 still waiting on completion of the work that was not done professionally. Kitchen floor needs leveled and redone better.

      Business Response

      Date: 05/20/2024

      The work was considered complete when ************ signed a certificate of completion on February 2, 2024, but the customer never paid the outstanding balance of approximately $5,500.  This sounds like it should be addressed under warranty but per our contract, when someone doesn't pay their bill, they are not provided a warranty.  We would be willing to inspect this to see, but payment terms will need to be worked out.

      Customer Answer

      Date: 05/20/2024

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. And As long as we're in agreement to have a valid warranty once the balance is paid in full. We can have the floor repaired and the trim replaced. Thank you...

       

       

      Regards,

      ***********************

       

       

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