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Business Profile

Healthcare Management

WJL Administrative Services, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Healthcare Management.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In January 2022, I enrolled in the *** (Flexible Spending Account) program offered by my employer, Lakeview Local Schools. I elected to have a total yearly contribution of $1450.00 ($120 is deducted from my check each month). I was never provided an *** debit card as requested, despite contacting our treasurer ********************* (and him contacting the company) numerous times. The company, according to **** in February 2022, said that they sent me a card. They never did. This led to me having to purchase things and mail in receipts for reimbursement. I mailed a reimbursement request for approx $300 back in May 2022, and it took them until July 2022 to send me a reinbursement check in the mail. I sent in another reimbursement request in August for several hundred dollars and have yet to receive a reimbursement as of December 16, 2022. When I reach out to this company, via phone, email, or their contact form on the website, they do not return my messages. At this point, I have taken on some credit card debt with interest, I (purchasing things that I believed that I would be reimbursed). I asked ********************* if I could stop my contributions, he said no since they are paid out for the year in advance. ***s only allow a rollover of $500 from year to year. Any money that is not used is forfeited. With that being said, I am about to lose hundreds of dollars of my hard earned money to this company. I do not have account balances available because they do not send me statements nor do they provide a way to access it all.

    Business Response

    Date: 12/30/2022

    You sent this complaint to Health Plan Administrators, LLC.  This business has not been active since 2019.  I have asked BBB to correct their records numerous times as I am not affiliated with WJL.  Again, please correct your records and contact the correct company.

WJL Administrative Services, LLC is NOT a BBB Accredited Business.

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