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Business Profile

Heating and Air Conditioning

Youngstown Comfort Systems, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Technician came out to service the ** unit outside and replaced a capacitor that does not function with the brand my unit was. After calling the distributor of the unit we learned that the part that was installed was the wrong part. This resulted in the motor to the ** fan, burning up and needing to replace both the motor and new capacitor the next day. Due to the fan burning up and having to replace both not even a full day later I have spent over $400 on parts. The technician claimed the capacitor that was taken out of the unit was the same as the installed but after speaking with the distributor, we learned that those units arent even equipped with that same capacitor.

    Business Response

    Date: 08/08/2023

    Was an after hours service call @ 10pm

    technician replaced existing bad capacitor with an exact match of what came out of the unit. If another company put the wrong capacitor in at any point ************** replaced what was in the unit, complaint is not warranted

    Customer Answer

    Date: 08/08/2023

    Better Business Bureau:

    I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.

    A previous technician has never worked on the capacitor. Comment not valid. 

    Regards,

    ***************************



Youngstown Comfort Systems, LLC is BBB Accredited.

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