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Business Profile

Hospital

Mercy Health

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Mercy Health's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mercy Health has 5 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 4 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/04/2025

      Type:Order Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In 2024 I had surgery at ********* Mercy Health in ******. In Aug 2024 they sent me a bill and I paid $200. In Nov they sent me another bill which I paid $100. Then in Dec they sent me another bill and I paid $100. I never received another bill after that. I look in Mychart and it said $0 balance. Then in May 2025 I received a letter from a collection agency saying St ***** Mercy Health has sent me to collections for the remainder of the balance. When I called Mercy Health billing about it they said I signed up for paperless billing. I never signed up for paperless billing for medical bills because I want a paper trail. I told them to send me a bill and I would pay it. A few days later I received in the mail and itemized bill for services but no actual bill for the amount I owe. And if I signed up for paperless billing like they are saying I did, then why did they send me 3 paper bills? They should not be allowed to ruin my credit because they failed to send me a bill.

      Business Response

      Date: 06/10/2025

      Bon Secours Mercy Health ***************
      ***************
      ******************


      06/09/2025


      ****** L. *******
      ************************************************************************************


      Re: Better Business Bureau of **** -Complaint Number 23417178


      Dear Mrs. ********

      Thank you for taking the time to reach out to Mercy **************** to explain your concerns. We appreciate your cooperation with our team. We have conducted a full investigation in accordance with our billing practices to resolve this matter fairly.

      The result of the review was communicated to you. We hope that our resolution was helpful in addressing your concerns. If you have additional questions, please feel free to contact us at **************.
      Mercy St. ****** remains committed to the provision of quality care to its patients. We thank you for sharing your concerns with us, as this feedback provides us with an opportunity to evaluate areas for continuous quality improvement.


      Sincerely,
      ******* *****
      Mercy Quality of Care Coordinator

      Customer Answer

      Date: 06/13/2025

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ****** *******

       

       

    • Initial Complaint

      Date:05/22/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 12/07/2024 my son ***** ******** 09/18/2011 went into mercy Austintown free standing er he has one swollen t******* the rn with red hair in a pony tail was extremely rude like he shouldnt be there , my son went back everyone else was very nice , but the nurse practitioner took a look and said its most likely testicular torsion and they had no ultrasound sound sound tech and they wouldnt have one for hours and a emt would be hours my best bet would be to sign him out and take him myself to Akron childrens he was only given ****** , I did and he had emergency surgery there at ****** , but my son does have 2 insurances UHC and ******************* , only ****** given , no treatment he should have nothing to be paid to mercy when at Akron childrens he was fully covered

      Business Response

      Date: 06/10/2025

      Bon Secours Mercy Health ***************
      ***************
      *****************


      6/9/2025


      ***** ********
      ***** ********
      ********************************************************************************


      Re: ********** Better Business Bureau # ********


      Dear Ms. ********************** you for taking the time to reach out to Mercy ********** to explain your concerns. We appreciate your cooperation with our team. We have conducted a full investigation in accordance with our billing practices to resolve this matter fairly.

      We have tried multiple times to contact you regarding your complaint, without success. Please contact our customer service department at ************ to discuss your concerns.

      Mercy Austintown remains committed to the provision of quality care to its patients. We thank you for sharing your concerns with us, as this feedback provides us with an opportunity to evaluate areas for continuous quality improvement.


      Sincerely,
      ****** *****
      Mercy Quality of Care Coordinator

      Customer Answer

      Date: 06/12/2025

      Better Business Bureau:

      I have reviewed the offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint. For your reference, details of my decision appear below.

      There was no offer , Im not paying the 160 they did not treat my son , they gave him ****** , and said my only option was to sign him out , he would of lost his t******* and became septic if I did not take him somewhere else they did not perform any medical treatment 


      Regards,

      ***** ********



    • Initial Complaint

      Date:10/25/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 31 2024 as well as June 7 2024 I received iron transfusions from Mercy Health Hospital Boardman **** after the iron infusion center called to set up the above appointments. The procedure was medically necessity due to my iron being very low as well as being diagnosed with *******************************************************************) and Chronic kidney disease with anemia, The procedure most of it was denied by ********** blue shield of Michigan because the diagnose code Which was *************************************************************************** was provided to insurance and the service was not allowed due to wrong diagnoses code. I am not diagnosed with CKD unspecified its incorrect and its wrong. Again I have CKD stage 4 and CKD with anemia, As a result of their mistake I was given the run around on phone with Mercy Health and advised not to worry about $9403 bill times 2. Equal to $18,800. They have a medical coding review however I have received a paper bill for$9403 as well as a bill for same amount on my chart, I spoke to mer y health representative and they informed me do not worry about bill even due they are still billing me which could impact my credit and more importantly billing me for a wrong diagnosesthis mistake can cause a delay in payment as well as the possibility of medical service being denied to me because of a outstanding bill due to their mistake. The code N189 CKD unspecified took effect on Oct 1 2024 which they used on May 2024 and June 2024 . I want it corrected because this mistake was because the wrong code provided to insurance company by Mercy Health.

      Business Response

      Date: 11/06/2024

       

       

      Bon Secours Mercy Health Business Office
      *********************************************************************


      11/5/2024


      ******* R. *****
      ***************************************************************************


      Re: Better Business Bureau of Youngtown 22471797

       

       

       


      Dear ******* *****,

      Thank you for taking time to reach out to Mercy Health St. Elizabeth Boardman to explain your concerns. We appreciate your cooperation with our team. We have conducted a full investigation in -accordance with our billing practices to resolve this matter fairly.

      We hope that our resolution was helpful in addressing your concerns.  If you have any further concerns, please contact our customer service department at ************.

      Mercy Health St. Elizabeth Boardman remains committed to the provision of quality care to its patients. We thank you for sharing your concerns with us as this feedback provides us with an opportunity to evaluate areas for continuous quality improvement.

      Sincerely,
      ******* *****
      Mercy Quality of Care Coordinator 


    • Initial Complaint

      Date:10/11/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Yes I applied for financial assistance. Been awhile have not heard from them. I did my application at ************************** in Boardman ****. Later on after few weeks. I called them left voicemail. Never returned my call on status of application??? Not happy.

      Business Response

      Date: 10/10/2024

      We are located in ******* Illinois,  HSHS only has hospitals in ******** and *********,  per patient information this stated St. Elizabeth's OHIO.   I have double checked our electronic medical record and have no patient by this name. 

      Business Response

      Date: 10/10/2024

      St. Elizabeth's Hospital for this complaint is in ******** IL.  Per statement his application was completed wtih Boardman, *****************************'s.   HSHS St. Elizabeth's is not affiliated with any facilities in ****. ****** review does note a  Mercy Health Boardman St. Elizabeth's in ********** *****  

      Business Response

      Date: 10/16/2024

      Bon Secours Mercy Health Business Office
      *********************************************************************


      10/14/20204


      ***** ****
      ***********************************************************************************


      Re: Better Business Bureau of Youngtown 22405263


      Dear ***** ****,

      Thank you for taking time to reach out to Mercy Health St. Elizabeth Boardman to explain your concerns. We appreciate your cooperation with our team. We have conducted a full investigation in -accordance with our billing practices to resolve this matter fairly.

      We hope that our resolution was helpful in addressing your concerns.  If you have any further concerns, please contact our customer service department at ************.

      Mercy Health St. Elizabeth Boardman remains committed to the provision of quality care to its patients. We thank you for sharing your concerns with us as this feedback provides us with an opportunity to evaluate areas for continuous quality improvement.

      Sincerely,
      ******* *****
      Mercy Quality of Care Coordinator


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