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Business Profile

Insurance Agent

Farmers Insurance Demetrius Cunningham

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/05/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I obtained homeowners insurance through farmers insurance in September 2024. The policy was canceled by them October 7th 2024. Because it was within 45 days, I am entitled to a refund of ******* which is the amount that was paid to them by my mortgage company. It's has been over 2 months and I still don't have it. **************** told me it is not normal for it to take this long. I should have gotten it within 7-10 business days. Anytime I call the agent to inquire about it, he tells me "it's processing". My escrow on my mortgage is negative now and I am paying over $350 extra on my mortgage because of this. I just want the money back to put back into my escrow so my monthly payment can go back down. Farmers insurance **************** cannot even locate my policy to even tell me any information. They say it appears the agent is the only one who can give me updates on my refund status because they can't even locate the policy. It's almost as it it never even existed. I do have the declarations page to show proff of the policy. I don't know where the ******* is or how else to get an update on it. The agent hasn't returned my calls. His secretary always says she will pass the message along and then I never hear back. I don't know what else to do at this point. How do I get my refund?

    Business Response

    Date: 12/18/2024

    Attached

Farmers Insurance Demetrius Cunningham is NOT a BBB Accredited Business.

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