We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Medical Equipment

DASCO Home Medical Equipment

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Equipment.

Complaints

This profile includes complaints for DASCO Home Medical Equipment's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

DASCO Home Medical Equipment has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/24/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      DASCO starts calling me the month of December advising to please get supplies before your new insurance year starts. So you order then you still get billed in the new year instead of the month of December when my insurance would cover most of it. So I call and they want yo blame the billing system and the IVR system. How many people are they taking advantage of just like me! I have a husband with cancer and know dealing with this. They can bill me correctly!

    • Initial Complaint

      Date:03/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They have picked up an oxygen concentrator, a kroger bag full of different length tubing, nasal canulas, and 3 bottles of oxygen with a bottle tranporter. They picked this up almost 1-1/2yrs ago. They are still charging my insurance which Ive already spoke to medicare about this. On the last phone call with megan or morgan they said this is done and gone. But they are still contacting me. Theres been 3-4 different AM times set up for them to come to my house and look to see if this equipment is here. But everytime they never show up. And when they do its at 2 or 3pm.

    • Initial Complaint

      Date:02/26/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was told that Dasco would inform me prior to billing how much I would owe for the rental of equipment. Due to this I did not use or open the equipment as I was waiting for the price. This was never done. I received ann email one day stating I owed $179.50/month. This was not affordable for me. Additionally when I informed them I would be returning the equipment they said I could return the equipment minus a $53 rental fee. Now they are claiming I used the equipment and that they cannot reimburse me. This is a blatant lie. I did not use the equipment, nor did I open it.

    • Initial Complaint

      Date:07/05/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been dealing with Dasco company since 2021. My doctor ordered a cpap after my sleep study Nov 2021. I understood there was a shipping delay due to covid. I started getting bills for my cpap around May 2022 but I NEVER received my equipment. My insurance was also billed and they received some payment already. I've called multiple times to STOP billing me for equipment I've never received let alone used. After my many calls I thought this was finally taken care of. I was told they were going to look and see if my equipment was used. I assumed they figured out nothing had been used because I've never received any further billing. I assumed my account was closed. Apparently that was misinformation because I have just received another bill june 2023 for $120.00.I want this finally taken care of and finalized. I am not paying for something I never received. I've called so many times and have spoken to someone different every time. Please direct me to a supervisor or manager that can handle my request and close my account.

    • Initial Complaint

      Date:11/29/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to the emergency room months ago and was given a wrist brace and told I would be billed for it later. I asked about the price and they said they didn't know because it was a 3rd party supplier.Months later I received a bill in the mail for $296 and there is no way this wrist brace costs that much. I would have never agreed to take it if I knew how much it would cost. They charged more than the doctor visit, and it is only $15 at CVS.My complaint is that I attempted to contact them several times and have been unable to. They are predatory in that they are getting patients who need medical equipment to sign for things with an undisclosed cost. I am unable to contact them to have them work with my insurance company to correct this.

      Business Response

      Date: 12/07/2022

      We were able to confirm that **************** did receive a brace on 6/19/2022 during his visit to the *** Our company had made attempts to bill ******************** insurance, but the insurance was unable to locate the member's plan. No payment has been received by the insurance at this time. Several attempts to contact **************** had been made to verify the insurance information provided to our company was current/correct. Due to not receiving correspondence back from ****************, he was billed for the brace that was received. Since receiving the complaint on 11/29/2022, we've made additional attempts via phone and email to **************** in attempt to discuss the insurance and receive the correct insurance information to resolve the balance. At this time, we haven't received any communication back from        *****************

    DASCO Home Medical Equipment is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.