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Business Profile

Motels

Baymont of Wyndham

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Baymont of Wyndham's headquarters and its corporate-owned locations. To view all corporate locations, see

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Baymont of Wyndham has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/31/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Room was not clean at all dirty bedding dirty on ground and definitely false advertising Pool room was dark lights were partly out Fitness room was dirty Got the room with hot tub was gross room Out didnt work in room and 4 lights were blown.Asked for new bedding guy could not get me because he had no key to laundry room so my kids were freezing half the night Very bad service period and poor quality and outdated . There was drugs being done and there was also a bad smell of smoke in the building. 124$ I paid for this place was not worth this place at all.So I am asking for a refund for such a bad experience for me and my kids.*******************

      Business Response

      Date: 08/14/2023

      GUEST STAY THAT NIGHT AND USE EACH SERVICES WHICH HOTEL PROVIDE IF SHE DOESNT LIKE THE ROOM THEN SHE HAS TO REFUSE AFTER CHECK IN. I WILL TAKE CONCERN ABOUT THIS CASE BUT GUEST DIDNT GIVE ANY COMPLAINT AT THE ***** DESK SHE STATE THAT THEIRS CHILDREN FREEZE IN NIGHT TIME IN SUMMER. IN THE ROOM WE HAVE AIR CONDITION AND HEATER. GUEST BOOK THE ROOM WAS KING *** JACCUZI WE GAVE PERMISSION ONLY TWO ADULT AND ONE CHILD BUT GUEST HASE 4 CHILDREN AND TWO ADULT AND SHE NOT PAID TO THE HOTEL EXTRA PERSON FEES. IF GUEST REFUSE TO STAY AT AFTER CHECK IN ROOM WE WILL GIVE FULL REFUND.

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