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Business Profile

Windows

Gridiron Windows & Doors LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/29/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On August 16 2022we signed a contract with John * ****** the third related to the purchase of approx 16 windows with low e argon screens locks cap exterior sill and encasements in black coil stock also clean and haul away job debris terms of sale approx half down the rest on completion spoke with John in November when job was to be started he stated that they were behind schedule had three crews working and would get to us in December to install our windows we have called numerous since he will not answer messages left or answer his phone it goes straight to voice mail. Please help us.

  • Initial Complaint

    Date:12/27/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Entered into a contract to have an exterior door and storm door installed. I was given a time frame of 6-8 weeks for the installation to be completed. I gave a $*,***.** deposit to the owner **** ****** which he cashed the following day, I contacted Mr. ****** on week 7 to check on the status of my job order, He indicated he did not have an updated for me and would get back to me (which he never did) after weeks of me contacting him via text messages (I have the messages printed out supporting my claim) and him giving me every excuse under the sun and broken installation appointments where he never showed up I asked for my deposit back. He told me via text he would not return to me. I sent him a certified letter/return receipt requesting the return of my deposit. I am prepared to take him to court, file a complaint with the Ohio Attorney General's or whatever legal avenues are open to me. His contract is "One Sided" all for his benefit.

  • Initial Complaint

    Date:12/19/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Took my money, 6 months ago , no windows, no update . He never call . He done this with everyone. Don’t deal with him . Check other 20 complaints filed with BBB Alert Alert
    Be careful. He is a scammer . He has no products but keep selling windows he never has and keep getting deposit from customers by telling them, it will be done within 8-12 weeks . Big fat lier . I am taking him to the court . ** ****** **** ** **** **** ******** ****** *** ** **** **** *** ***** ** ******************

Gridiron Windows & Doors LLC is NOT a BBB Accredited Business.

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