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Business Profile

Bank

North Valley Bank

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for North Valley Bank's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

North Valley Bank has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • North Valley Bank

      2775 Maysville Pike Zanesville, OH 43701-9772

    • North Valley Bank

      1250 Chambers Rd Ste 220 Columbus SBA Office Columbus, OH 43212-1755

    • North Valley Bank

      3636 Maple Ave Zanesville, OH 43701-1072

    • North Valley Bank

      10 Third St Malta, OH 43758

    • North Valley Bank

      112 N Valley St Corning, OH 43730

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:01/19/2025

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.

      On October 1, 2024, someone took 772.00 out of my account. As soon as I saw it, I went to the bank and reported the fraud. It was ********* **** at the time.

      Right after that North Valley bought them out and took them over. The end of November or first of December I received a letter that they did not find fraud and I had 15 days to refile a dispute. I headed to the bank Monday morning. I informed them that it was a fraud. The lady who takes care of this was not in, so I went to the bank again the next Monday.

      I talked to a Ms ******. I had been blocked out of online banking since North Valley had took over. I finally got on as Ms ****** unblocked me. I checked my account and on November 13th they had taken the money out of my account. Then sent this letter to me. How did I have 15 days to dispute it if they had already taken the money back out of my account.

      I have had no help from the bank period. I email the person and the fourth email I found I was blocked. Not one answer to an email. I do not know the person who took the money. I am 73 years old and I am sure no one could believe I would take 772.00 out of my poor social security check for custom phone service.

      At the time i was not working. I am now as I work for the Holiday season. Not sure my health will let me next year or much longer this year.



      After the second trip I file a police report with the ********* County Sheriff Dept. as I live in ********* County Ohio. I have not been able to get a copy of such report. They did inform me that it was basically up to the bank as it was not 1000.00.

      I have gotten no help anywhere and I am hoping you can help me.

      Business Response

      Date: 02/12/2025

      A full investigation was completed regarding the disputed transaction and was conducted in coordination with the payment processer. The results of the investigation did not find any evidence of a fraudulent transaction and documentation concluded that

      Customer Answer

      Date: 02/14/2025

      There was no investigation into this claim. They are lying if they say this. They said they went by my Ip address. I printed my IP address out for them. It is a totally different one. I myself tried to email this person who took the money. The fourth time She had blocked me. Not one answer to one email. A reputable company would have answered me.

      They said they have a receipt and documentation. Where is it. I never received it. Even the police shook their heads on that.

      I cannot send you anything as my scanner does not work and I don't know how to use my phone. I will have to get a stamp and mail it to you. I will first stop by the police station Monday as get a copy of my report.

      Do not believe them as I never allowed this money to be taken from my account and they know it. They just do not want to do their job. Commadore did not care as they were selling. North Valley does not care as it was started before, they took over by a month.

      I am not letting this go. No one in their right mind would think I would take 772.00 out of 1900.00 for custom phone service. How was I supposed to pay my bills, get medicine and food for the month. Anyone that sees my account knows I spend way over 1000.00 a month on bills. I would not have 772.00 left in my account!

      I believe you can get to the bottom of this. Please keep trying. If not, I guess the Attorney General is my next step or my attorney. Of course I will made a formal complaint against them with the Banking Authority. I don't want to cause problems as All I want is my money back. I would love if someone found this person and filed charges against her.

      Thank You,

      **** ** *******

       

       

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