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Business Profile

Newspaper

The Times Recorder

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/16/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a subscription of the times recorder for Thursdays and Sundays, I have not received a paper in over a month. I have called customer service multiple times. Every time I call they say they guarantee and promise that it will be there on the next delivery day, when the days comes still no paper and they keep saying the same thing that it will be there the next delivery day. I have been trying to resolve this for over a month. I have been charged but have not received the papers I paid for.

  • Initial Complaint

    Date:03/07/2024

    Type:Delivery Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    It does not address my specific complaint about adjusting and extending my mother's subscription.  I know that everyone is to receive the paper by mail as of April 8th.  What I don't know is how will they make right specifically all the papers and subscription time that she paid for but did not receive. 
    3 months to make up for what she did not receive and (2) I want to make sure that she actually receives the paper before making another payment. The peson I spoke to today said that her account was still active, but showed a 2/2/24 expiration and she could not promise me that the account would be extended as I feel it should be. I do not know where else to turn. I hope and pray for my mom's sake that it does start coming to her in April, but my past 6-8 months experience make me skeptical. All my mom wants is to read the paper with her morning coffee!!

    Business Response

    Date: 03/08/2024

    We will be converting this address and this area to mail. The effective date is April 8th 2024 

    Business Response

    Date: 03/20/2024

    ***, please send me your contact information so I can get the exact number of days that need to be credited

    Customer Answer

    Date: 03/24/2024

    this statement does not offer resolution.  It appears to ask for further information.  The original paid subscription should have expired in August 2023. Sporadic paper delivery was made thru the 1st of June 2023 at which time all paper delivery ceased.  Multiple calls led to the promise of extending the subscription--the last "agent" told me that the subscription had been extended to March 19, 2024. But even with the promised  extensions NO paper was ever delivered.  So, I would request that my mother receive 6 months of paid subscription to start on April 8, 2024 to compensate for all the papers she has missed and for the multiple phone calls I have made without resolution. 


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