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Business Profile

Emergency Shelter

Mama T's

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Emergency Shelter.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/01/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was a resident at the homeless shelter called Mama T's and was kicked on accusations of borrowing another residents vehicle which I did not do. Per leaving mama t's the executive director, ***************************, made false accusations to another now former resident stating that I had been a problem since day one. I have had no write *** and thus ****************** has no grounds for claiming I was a problem when I had done nothing wrong.Furthermore, upon leaving the facility ****************** entered the company vehicle and began to follow me and the other former residents around the city. He spoke to the *** worker of one of the former residents and informed them that since *********************** left me and one other that she was now a "dope head" by association and accused me and the other former resident of being on drugs even tho they had recently tested one of the former residents who was negative for said drugs. ****************** even runs his own NA meetings which I had previously attended and no longer attend for obvious reasons. ******************, so I have been told, reportedly has been contacting other homeless shelters and homeless assistance places to inform them to not help any of us due to being "trouble makers". I have been in and out of hotels due to struggling with getting finances for said hotels so that my service dog and I can stay out of the cold as much as possible.

    Business Response

    Date: 11/08/2023

    We are a high barrier homeless shelter. We have rules that must be followed and If residents are unwilling or unable to follow our rules they are asked to leave. I have no reason to do any of the things that I was accused of doing in this complaint. All of this information is completely false. Due to privacy concern all I can say that none of the statements in the complaint are close to the truth. 

    Customer Answer

    Date: 11/09/2023


    Complaint: ********

    I am rejecting this response because:

    Sincerely,

    *************

Mama T's is NOT a BBB Accredited Business.

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