We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Waste Management Services

Affordable Trash Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/16/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I couldn't get ahold of anyone to get my service updated after I updated my card online. My service was paused and nobody would answer the phone. I eventually paid again online but I haven't heard from anyone. ******* sent me a text and I told her about the problem and she said somebody would contact me then the company just disappeared.

    Business Response

    Date: 02/27/2024

    Hello,

    In regards to this particular customer, we reached out to ************************* every month since August to receive payment from him through various means of communication. I've attached screenshots from our call log and our automated text messaging service and email service that notifies customers every time their card does not go through. In all of the ways we contacted him he never responded, not once until we picked our trashcans for default payments over 6 months. Then months later **************** decided to resign up with a new card, we paused his service, refunded his account and he was never ****** out a trashcan. He was an unresponsive customer for several months so we were not renewing his contract as we were afraid he would continue to not pay for months of service again. 


    The screenshot he attached of the message he responded to was a mass text that went out to customers about weather delays but the direct messages we sent him that I have attached through Smartline would have been direct communication with me in which we received none for several months. One screenshot is from our Smartline communication, the second one is to show he opted in for text and email, the third screenshot is to show you he was emailed back in June and the following months.


    We apologize that **************** felt compelled to write this up, as we wish he would have tried harder to get in touch with us for months that we reached out through call, text messaging and emails as included in my attachments. 


    Please let us know if you need further information. 


    Thanks!
    Melissa 

Affordable Trash Services is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.