We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Lawn Care

Exotic Lawns LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Lawn Care.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/17/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On April 22nd ******* came and serviced my lawn for the first time and put a hole in my pool. When I contacted him about it he said he would come by and patch the pool, which he did. Unfortunately the patch didn't work and the pool is still leaking. He has told me multiple times that he would come by and place a patch on the inside of the pool. He also told me he had ordered a "really expensive" patch from Amazon and was going to come put the patch on. Again, he never came. And all this time I've been letting him continue to do my lawn service. However today he was due to come do my lawn and never showed up, never called, never texted. Just never showed.

    Business Response

    Date: 06/20/2024

    Hi, 

    I will agree to send the $100.00 for the repair although were unsure this was actually an incident from us concerning we heard of the hole days later after the mow. Us being good people we did not argue with the client we drove back over there and patched the hole. Due to the water pressure it did not hold up. We did agree to eventually drain the pool and patch from the inside, but with this Oklahoma wind and our busy schedule almost seemed impossible. Then we got a very disturbing phone call, We had lost contact due to an argumentative phone call that was not very pleasant. 

    We do apologize for the "no contact", we just wanted no further conflict. The words on the phone was not acceptable, Thanks!

    Customer Answer

    Date: 06/21/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    However, I would like to address two issues with the company's response.

    I found the hole in the pool the very next day after they had been to service my lawn and sent him a text immediately. He stated it was days before he heard from me and that is a lie. The company also states that there was a phone call that was unpleasant and that also is a lie. The last communication we had was via text when he assured me he had purchased a patch and was going to come repair the pool. There were never any unpleasant words exchanged.

    If someone accused me of damaging their property and I knew I hadn't done it, I certainly wouldn't take responsibility for it. But the company took responsibility because they knew they had damaged my pool and are now lying about events that brought us to this point. So while the hundred dollars certainly won't make me whole I'll take it so I don't have to deal with this unscrupulous business ever again. 


    Sincerely,

    ***************************

Exotic Lawns LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.