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Business Profile

CPA

Hood & Associates CPA'S, PC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in CPA.

Complaints

This profile includes complaints for Hood & Associates CPA'S, PC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Hood & Associates CPA'S, PC has 5 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:01/27/2025

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 1st, 2024, Hood CPAs sent us a surprise invoice for $471. Upon inquiry, the firm's AR Supervisor sent an email that said, "I do apologize for the billing. It looks like it was non billable charges, so I have gone in and adjusted those off. Attached is a copy of your statement after the adjustments." That statement is adjusted down to $0. It is also important to note that we did not engage Hood CPAs for any work in 2024. And we did not receive any other invoice from them after the erroneous one mentioned above. Fast forward to January 21, 2025, we received an email from *********** saying we owe Hood CPAs $224.I have all of this documentation so am glad to provide anything that is helpful. While I have written Hood CPAs about this serious issue and have asked that they rectify it, I am also formally lodging this complaint regarding Hood CPAs unethical behavior with the Better Business Bureau since I would like a case number with your organization that I can reference to Hood CPAs in any further communication with them.Thank You!

      Customer Answer

      Date: 01/29/2025

      Dear Better Business Bureau,

      Thank you for creating a case for us. This complaint has been resolve in a satisfactory manner by Hood & Associates CPA'S, PC so I am asking that the case be discontinued.

      Kind regards,
      ****** ****

       

      Business Response

      Date: 02/03/2025

      Thanks so much for looping us in. We received a note from this client the same day as the BBB complaint and have been in touch with them directly over the last week. We have gone ahead and resolved the issue directly with the client and the collections agency. Please see attached for the most recent part of that email thread from the end of last week and let us know if you need anything else from us. 

      The customer is all set and in a good spot as we continue to serve them. 

      ******* *******
      VP of Client Experience

      Customer Answer

      Date: 02/03/2025

      Consumer
      Most Recent Message
      Date Sent: 1/29/2025 10:06:54 PM

      Dear Better Business Bureau,

      Thank you for creating a case for us. This complaint has been resolve in a satisfactory manner by Hood & Associates CPA'S, PC so I am asking that the case be discontinued.

      Kind regards,
      ****** ****

    • Initial Complaint

      Date:03/08/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ProCare CRS, **** utilized ******** until 06/2023. In 6/2023 ProCare corresponded with Hood, in email and telephone conversations to terminate service. ProCare received communication that there was no balance due. To date, ProCare has continued to get invoiced for monthly services, and past due balances. ProCare has called Hood, about the mistake, has emailed about the mistake. Today, although no services have been provided by Hood since 06/2023, we received an invoice for services rendered in 2024.

      Business Response

      Date: 04/01/2024

      Good morning, **********, 

      I hope that you are well and thank you for bringing this issue to us. You honor us when letting us know where we have fallen short. It is our goal at the firm to provide to the best level of care and client experience to all who put their trust in us and we will use this to do better. 

      I can see and confirm that you requested to disengage in June of 2023 yet invoices kept generating. It looks like you were on a monthly recurring engagement and because of that, our system automates the creation of invoices every month. From what I can tell, there was some miscommunication internally and that recurrence was not shut off. I will correspond with our ****************** and have this fixed for you and the invoices generated post-disengagement removed. 

      I apologize for the inconvenience of this and again thank you for bringing this to the surface. Should you need anything else in the meantime, please don't hesitate to contact me. 

      Regards, 

      ***************** - VP of ******************* ********* Advisor
      ****************** 

    Hood & Associates CPA'S, PC is NOT a BBB Accredited Business.

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