We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Patriot Auto Group LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Car Dealers.

Complaints

This profile includes complaints for Patriot Auto Group LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Patriot Auto Group LLC has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 36 total complaints in the last 3 years.
    • 14 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/20/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took my 2020 chevy in for service left the place drove over 45miles all lights cane on low oil they didn't titen oil filterpump oil out and now I refuse this truck because now it's warranty is invalidand refuse to trade for anothervehicle

      Business Response

      Date: 05/08/2023

      Have traded her out of that vehicle into a new one. 

      Business Response

      Date: 05/08/2023

      We have traded her out and put her into a new vehicle. 

    • Initial Complaint

      Date:04/12/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We purchased a vehicle in November 2021 with severe structure damage that was not disclosed while purchasing the vehicle. When we went to another dealership to trade in march 2022 that is when we found out we were sold a car with prior structural damage. We contacted patriot auto group who said that if we come in they will do what they can help us out. After driving two hours from our home with 3 toddlers, we get there only for them to waste our time for hours and attempt to lowball us on trading in our vehicle instead of giving us what we paid for. All we asked was for them to give us what we had originally paid for the vehicle towards another vehicle we were going to purchase from them and they wouldn’t even do that. I’m not surprised to see others be sold cars with undisclosed damage.

    • Initial Complaint

      Date:04/03/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 2/25/23 my wife and I purchased a gently used 2022 Honda Pilot from Patriot McAlester, from a salesman named Colten ******. We agreed on the total price, and I reaffirmed the total price multiple times during the transaction.

      The first red flag was that the loan payment x the loan duration = much more than the agreed price. When I questioned this, he gave me a rehearsed response “that’s the total if you only make minimum payments with interest and such”. Again, I confirmed the total price and he agreed. We signed a pad attached to a computer and they essentially copied and pasted our signatures to an online contract that did not have any prices showing.

      The second red flag was that the finance person would not use my preferred lender. I asked about the documents and was told they were all available online. I was not too concerned about this because I’ve purchased and refinanced to my lender in the past, so we continued. We finished up and went to leave. At some point the salesman handed my wife an envelope and said to “keep it in her glove box”.

      We departed with her new to us car and all seemed well. On Wednesday of the next week, I logged onto the banking app for the lender they set us up with to see that the principal balance/ payoff amount was thousands more than we agreed to! I called the dealership daily and they would never put me through to the manager, Joseph ********. I have left several unanswered messages to return my call. I was able to get the salesman on his cellphone, but his rehearsed responses of “I’m just a salesman” and “my job is to find a payment that works for you” are of no resolution.

      This dealer is 2 hours from us. My attorney has advised me not to go back up there in person at this time. Reaching out to the BBB is the first thing he recommended, since the dealership management will not respond.

      We just want to get this settled, we do wish to keep the vehicle for the agreed price. Any help is appreciated.

    • Initial Complaint

      Date:03/20/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have reviewed the business’ response and accept this
      resolution. solution was for us to buy a more expensive vehicle, for a higher payment and longer financing terms. Following all of that, my wife reached back out to the Service Manager to get the service records for the vehicle. The Service Manager refused to let us see the service history of it. Obviously this was unsatisfactory to us both. To date, it has been 13 weeks since we have last seen our vehicle, and there is no end in sight.

      Business Response

      Date: 05/05/2023

      This Transaction actually happened at a different store. This is not a Mcalester Patriot CDJR Customer. I did reach out to Customer, and she stated that all was settled and had been made right. 

       

      Thanks

      Business Response

      Date: 05/05/2023

      We have taken care of this customer. We bought the Acadia back from the customer and issued them a check for the vehicle they traded in. Customer is happy and satisfied. Thank you

    Patriot Auto Group LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.