Complaints

This profile includes complaints for Skyway Honda of Bartlesville's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Skyway Honda of Bartlesville

  3210 SE Washington Blvd Bartlesville, OK 74006-7675

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  Skyway Honda of Bartlesville

  PO Box 3637 Bartlesville, OK 74006-3637

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2019 Mustang GT from Skyway Honda with ****** miles on June 1, 2024. I was provided with the ****** for the car I bought and it showed 2 minor cosmetic accidents, what was not included in the Carfax was that the car had an additional accident that it had been involved in that required mechanical repair. I would have never bought the car had I known that 1: It came from auction, 2: had an accident that required mechanical repair, and 3: I wouldn't have paid what I paid for the car had I known about the additional accident. 2 weeks after I purchased the car, the catalytic converter went out. I am very familiar with cars and catalytic converters don't just go out all of a sudden. They start to smell and illuminate the check engine light first. Due to this fact, I have reason to believe someone at the dealership purposefully hid it from me. I did nothing that could have caused a cat failure within 2 weeks. I didn't complain about it when it happened because I was able to get it covered under the dealership emissions warranty. A few months later, I am being told by two different sources that I need a new engine due to the fact that the piston rings are bad. I have been quoted $7,500-$12,000 for a new engine. The engine has roughly ****** miles on it and I have babied the it as well as done routine maintenance. There is nothing I did that would've caused the engine to fail. I believe that I was sold this car with known MAJOR mechanical issues. After a couple attempts to get someone from the dealership to contact me to no avail, I threatened a lawsuit and only then did the General Manager of Skyway Honda reach out. I told him all of the above & to sum up what he told me: 'should've bought the warranty and that there is nothing he can do, that the Carfax are used as a reference for them and they don't know everything about the car'. You should be able to trust the people selling you a car. They clearly don't care about their customers or reputation.

  Business Response

  Date: 01/27/2025

  10 documents, please advise if all 10 did not transmit.

  The 2019 ***************** purchased from us did not have an illuminated check engine light at the time of purchase.  The check engine light was never on  while in our possession, nor did it exhibit any issues to lead us to believe there was any serious issue with this car.  Nor did that condition exist at the time we purchased the unit from Manheim Dallas.  We included all file documents you requested as well as a copy of the auction condition report.
  
  We purchased this car March 13, 2024.  The auction selling condition report did not indicate any mechanical issues, only some minor cosmetic issues.  The auction is required to list any known defects and/or illuminated code indicators.  The auction rated this particular vehicle at a 4.7 grade.  The Manheim Auction grading scale is from 0 to 5 with 5 being the highest/best score.  It is our business practice to actively purchase cars with a grade of 4.0 or above to ensure we are buying the nicest cars available.   We also purchase an insurance plan (Deal Shield) for $290 or more depending on the price of the car.  ************** protects us and allows us to return to the auction any used car within 30 days or purchase and 200 miles from miles at purchase for any reason,no qualifying questions asked, for a full refund (other than transportation cost back to the auction).  If this car had a serious issue, we would have returned it.  I included the summary from Deal Shield showing we returned 10 cars in 2024.  We returned 7 in 2023, 7 in 2022 and 4 in 2021 (partial year).  It is also our business practice to review the CARFAX history report to verify accident and service history before making a purchase decision.  The report shows only minor accidents, one in 2021 and another in 2022.   The reviewed CARFAX service history indicates regular oil changes were performed within the manufacturers recommended service intervals and most were performed at **** Dealerships.  Based on the high grade condition report, proper service history and low miles, we elected to purchase this vehicle.  We received this car on March 16, 2024 and performed a multi-point shop inspection as we do on every vehicle we consider to resale.  Our shop found the front brakes to measure 2mm, thus requiring replacement.  There would be no reason to suspect any internal motor issues as no codes were indicated (check light), there were no missed oil changes, there were no performance issues and no drivability issues other than slight tire vibration that we corrected by rotating and balancing four tires. At this point we find it unreasonable to partially dismantle an 40K mile engine with no signs of improper maintenance, no signs of defects or malfunction or performance issues to determine if the piston rings have abnormal wear. 
  
  Mr. ****** purchased the Mustang from us on June 1,2024.  We have online documentation via iPacket that shows Mr. ****** reviewed the CARFAX history report twice before making his final purchase decision, as well as a copy of the multi-point inspection.  We also have a CARFAX link on every used car for the consumer to review online.  Please understand CARFAX is a standalone vendor, completely separate from any car dealership.  Please note we pay CARFAX $10,440 annually for this consumer service and have done so since 1999.  We offer finance options, warranty options, GAP protection options and car care options.   Our office offered warranty coverage to Mr. ****** which he declined.  His signatures are on the Final Acceptance form as well as the required Buyers Guide.
  
  **** ******, our Sales Manager, spoke with Mr. ****** in December regarding this issue as soon as this was brought to Managements attention.  We are disappointed to know Mr. ****** is experiencing engine issues with this car but are confident we properly vetted this car, properly inspected this car and in good faith offered this car for sale.  We encourage all our customers to purchase the best warranty coverage available,even on brand new cars.  
  
  In summary, there was ZERO indication this Mustang had any major mechanical issue.  There are no indicators from the selling auction,CAFAX history report or our internal shop inspection to support Mr. ******* claim.  If we had any knowledge of a serious issue, we would have returned the unit to auction for a full refund under the return insurance policy we purchased.  We exercised good business practices in making the purchase decision.  We properly inspected the vehicle for cosmetic and mechanical deficiencies.  And we exercised good faith when selling this car.  We encouraged Mr. ****** to purchase warranty coverage, as we do with EVERY retail customer.  ********************** ownership as well as our Warranty providers require a consumer signed Final Acceptance form on every car purchase to be sure the buyer is properly informed of his or her protection options.  

  Respectully,

  
  ***** **********
  General Manager
  Skyway Honda| A Great Deal Without the Ordeal
  ************************************************************************************************************
  *********************** | P.O. Box 3637 |Bartlesville, OK 74006
  ************ Office | ************ Fax