Complaints

This profile includes complaints for Enhanced Communications Group, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Enhanced Communications Group, LLC

  312 SE Delaware Ave Bartlesville, OK 74003-3630

  
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  Enhanced Communications Group, LLC

  PO Box 936 Bartlesville, OK 74005-0936

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Years ago, I used to have land lines in my home which I used to make international calls. I have disconnected all land lines and I have bought a cell phone with a different buyer. I am on my spouse's plan (not ECG). Yet they continue to charge me a fee every month. I sent a message from their website, providing them with my personal information, asking them to close my account, to no avail. I do not want to pay for something I no longer have and use. I want them to stop charging me a monthly fee and close my account.
  

  Business Response

  Date: 03/01/2023

  Business Response /* (1000, 5, 2023/02/13) */
  XXXXXXX- Canceled -XXXXXXXXXX XX/28/2011 credited balance to closeout *** *****
  XXXXXXX- Canceled -XXXXXXXXXX XX/09/2023 customer sent a ticket that stated the following:
  Could you please cancel my account. I used to have a land line (covered by ***) that I have cancelled years ago.
  Please do NOT bill me as I am not using your services!!!!
  
  I have reviewed the account XXXXXXX- X/13/2023 12:08:00 -
  
  Customer wrote in to ecg:
  Good morning ********! Mobile Staff:
  
  My information is:
  ******* *****
  **** ******* Vista Terrace
  Los Angeles, CA XXXXX
  
  For many years now, I have been charged a monthly fee of $29.90. However, I have no idea why I am being charged this fee for as I do not have any phones or phone lines with you. A few years back, I used to have an *** account and was charged a fee for a landline, but that landline had been disabled years ago. Now I am being charged under an ********! Mobile account.
  
  Could you please let me know what the $29.90 monthly fee is for?
  
  Please advise.
  
  Thank you.
  
  ******* *****
  
  *** Response:
  Hi *******,
  
  Unfortunately, we had a power outage in our office a few months ago, which caused our billing server to crash, so we have been unable to
  produce billing statements to send out. We are currently having a new billing server built, but we do not yet know when it will come online.
  When that does happen, we will be sending out updated statements. Since auto pay is turned on for your account, we have continued to take payments for your regularly billed amount, which is $14.95. However, our system has fallen two months behind on running these automatic payments, so all of the accounts that use autopay are two months behind in payments. Instead of just taking all of that money at once, we will charge twice the normal monthly amount for the next two months. One of those payments has been made, on January 11. The next payment will be for $29.90 in early February. After that, we anticipate everything going back to normal, and resuming the payments of $14.67 per month.
  
  Sincerely,
  ****** *****
  
  
  Customer request on 2/9/2023 5:03:00:
  Could you please cancel my account. I used to have a land line (covered by ***) that I have cancelled years ago.
  
  Please do NOT bill me as I am not using your services!!!!
  
  
  *** response was to immediately cancel the account for the customer. We have NO request to cancle the customers accont until 02/09/2023
  
  We had also emailed the customers email *******@sbcglobal.net before each payment - to notify of payment withdraw.
  
  Thank you