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Business Profile

Veterinarian

Manley Animal Hospital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:02/05/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Business was negligent in their practice and created a situation that cost me an additional $1077.89 in veterinary costs as a result of that negligence.This was thoroughly outlined in two separate letters mailed to the business in December. The business has been non-responsive.

    Customer Answer

    Date: 02/06/2025

    Proof of visits attached.  Call for any clarifications.  Thanks.

    Customer Answer

    Date: 02/07/2025

    Proof of visit attached.

    Business Response

    Date: 02/13/2025

    ***** ******,
         Thank you for letting us know about this complaint and allowing us to share our side of the story with you. Mr. **** brought his cat Cranky in for orthopedic pain. Cranky was prescribed *********, an NSAID medication commonly used for orthopedic pain in cats. The written instructions clearly state to administer 0.2mL by mouth every 24 hours for 10 days. The prescription was written for the appropriate patient, for the appropriate dose, for the appropriate frequency, and for the appropriate duration. Mr. **** had then informed us that he administered the 20-pound dose, which was not the dose that we had prescribed or instructed him to give based on the prescription label. Based on the fact that he did not follow our instructions on how to properly use the medication, we do not feel that we are at fault for the situation. We express our empathy for Mr. **** and Crankys predicament, and we are glad to hear Cranky is doing well through Mr. ***** certified letters. 

    Thank you,

    **** Manley, DVM
    ****** Manley, DVM
    Manley Animal Hospital

    Customer Answer

    Date: 02/15/2025

    I am rejecting this response because:   the business is negligent and fully responsible for all $1,077.89 of additional veterinary bills that resulted from that negligence.  The business admitted that they neglected to include the proper syringe that would measure the prescribed dosage.  The audacity for them to even attempt to excuse themselves and place blame on the customer is sickening and they ought to be ashamed.  Neither syringe in the box was capable of measuring the prescribed dosage and they know this.  As God is my witness, I will pursue this through the court system for however long I need to until justice is served and this business reimburses me for the costs and the h*** that their negligent staff has put my entire family through.

Manley Animal Hospital is NOT a BBB Accredited Business.

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