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Business Profile

Garage Doors

Kingdom Door Company

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Garage Doors.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    1. April 13, 2024: We accepted bid for the project and paid an initial deposit amount of $14,187.27.2. May 2024: After reviewing the project, we added three screen doors for an additional cost of $6,228.75.3. August 16, 2024: We paid an additional $15,000, bringing the total paid to $29,187.27. On May 7, 2024, I contacted the owner to inquire about the status of the materials and installation. At that time, he informed me that everything should be in and ready for installation by the last week of May. However, by June 25, 2024, I had to contact him again to schedule the installation date for July 10, 2024. On October 22, 2024, I reached out to request the installation of the garage door screens, door hardware, and adjustments. ****** informed me that his team was about two weeks out. Despite this assurance, no progress was made, and I followed up again on November 4, 2024. His response on November 5th indicated there was still no scheduled date, and he would "keep me updated." As of today, the project remains incomplete. I would also like to address the following points of concern: September 23, 2024: I reached out with concerns regarding a strange noise coming from the motors, as well as error codes. ****** assured me that he had tested the equipment before he approved the installation. However, I never received a follow-up from him after that conversation. To date, we have paid $29,187.27, and as of this writing, only the initial portion of the work has been completed. Specifically, the screens, door hardware, and labor for their installation have not yet been delivered or installed, leaving a balance of $1,147.00 due. As it stands, they have been overpaid by $5,081.75 for work and materials that have not been completed.

Kingdom Door Company is NOT a BBB Accredited Business.

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