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Business Profile

Apartments

Inverness Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/02/2024

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We moved into this as our first apartment in May of 2023 as me and my roommates first property. When me and my roomate moved in we had a property manager named ****** and she was awesome. We did find out within 3 months that this property wasnt spacious enough and wanted to upgrade. We asked the property manager what that would take and she told us a written letter with at least 60 days notice. We provided the letter same day and gave it to ******. Today on April 29th I called the new property manager to make sure everything looked good and to also get specifics on move out protocols. He told us that they never received notice and that we would be charged 3 months rent for leaving early or be responsible for 2 months if we gave notice that day. I tried to tell him that we gave it to the previous property manager but he said they never received anything. I asked to speak to his supervisor and when I got on the phone she said the same thing. I am extremely frustrated because it is delaying our plans for a clerical error. Supervisor was kind but refused to budge even though we have witnesses and their previous property manager cant be reached. I do suspect malicious intent or unfair practices as I feel if they cared or didnt intend to entrap us a conclusion or compromise could have been achieved.

  • Initial Complaint

    Date:01/02/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ***** the building manager has been polite and professional but our issue just isn't getting resolved. We moved out in Oct and paid the early termination fee. They accidentally charged us for November rent on the app. Our notice to vacate says we are not responsible for Nov rent. They applied what i sent for the termination fee to November rent. There was no communication until I began calling to check about our deposit. I have called several times over the last month to have this resolved and they acknowledged the mistake. However at the time of this writing the "debt", $943, was sent to a collections agency. I don't care about getting back the deposit, i just dont want this reaching my credit, I've never had anything negative on there. We keep being told by building management thay we dont owe anything and the issue is fixed but the collections agency still has an open account. I should not be the one having to remind them to clear this. I moved out two months ago and shouldnt have to keep calling them.

    Customer Answer

    Date: 01/05/2024

    Good afternoon, I wanted to withdraw my complaint concerning Inverness Apartments in ************, **. They put me in touch with a different manager who quickly resolved the issue I was having. Now that the issue has been resolved I no longer need any assistance. Thank you for your time!

Inverness Apartments is NOT a BBB Accredited Business.

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