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Business Profile

Car Wash

Take 5 Car Wash

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/26/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company sends out their employees to assist during the payment process while purchasing a car wash. ONLY TO FIND that they actually are signing you up for a monthly subscription. No emails of such welcome to take 5 - nothing that would alert the customer of this sleight of hand type transaction. Once you see the charges- there is no one to help. Ive emailed several times, contacted them via their website through the contact page- called the number which they list as active for customer service (all an automated response system). Even went to the online chat- which is a bot that eventually stated they would connect me with a customer care agent- who never responded. Is this really the business plan of a company that is trying to gain TRUST of their client base? How sad. I expect them to refund these charges- and immediately. They are intentionally deceiving customers in the name of good customer service at their locations. I do not accept this level of behavior- I too am a small business owner who would never dream of treating my customers in this fashion- then expect to remain in business.

Take 5 Car Wash is NOT a BBB Accredited Business.

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