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Business Profile

Dry Cleaners

Yale Cleaners

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dry Cleaners.

Complaints

This profile includes complaints for Yale Cleaners's headquarters and its corporate-owned locations. To view all corporate locations, see

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Yale Cleaners has 10 locations, listed below.

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    Customer Complaints Summary

    • 4 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/03/2025

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Took a letterman jacket that was 4 months old to get dry cleaned and the leather sleeves and a pocket was damaged. They are stating it is due to wear and tear but we have pictures of the jacket from February 2025 that shows no damage on the sleeve as they are saying. Plus the jacket is only 4 months old.

    • Initial Complaint

      Date:03/05/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My comforter was damaged when cleaned by this location. When removed from it's bag they sent it home in I found light and dark marks as well as a faded square in the middle. I contacted the manager in November and promptly brought it in, They claimed to have cleaned it again and the manager inspected it while I was on the phone and said it was all good. Upon picking it up all marks, stains etc were still there. I promptly returned it again letting her know I was filing a claim. A month went by and I had to contact her again. I was told a she would have to attempt to get a regional manager to come look at it but he already had said the damage was not due to them. Again no contact from anyone. After trying to make contact with someone above the store manager 3-4 times via their website I received a call back Feb. 14th telling me the director (?) would be looking at it and I would receive a call back on the 17th. Once again I have not heard from anyone.

      Business Response

      Date: 03/21/2025

      After speaking with the customer, we came to the agreement for partial payment of the comforter. The cleaning process should not have caused any of the color to fade from the comforter. More often than not, the see this is from other things being spilled on the fabric. When the fabric is then cleaned, whatever might have been on the fabric will remove the color of the fabric when processed. Due to the time and inconvenience of the customer and the length of time it took during the claim process, we offered to pay $125.00. Ms. ***** agreed to this amount. Check #***** in the amount of $125.00 was processed on 03/05/25. Customer has acknowledged she did receive the payment and is satisfied with the outcome. 

      Customer Answer

      Date: 03/25/2025

      I have reviewed the business response and accept this resolution. 

    • Initial Complaint

      Date:01/25/2024

      Type:Delivery Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I dropped off my jacket in summer of 2023. I don't have an exact date because I was not given any kind of ticket when I dropped off my jacket. An employee took my jacket for cleaning from my car.Back in October once the weather cooled off, I started needing my jacket and realized I had dropped it off at the cleaners. Thinking it odd that I didn't get any sort of service call to pick it up after a week, I called to check the jacket's whereabouts. No one had any recollection of my jacket, and they offered no next steps how to fix the situation.I have called repeatedly, I have made only reviews, I have talked to management and I have been told excuses ranging from the store has new management, to they're taking time to review camera footage. I have been trying to sort out a resolution since October and management keeps ignoring my calls and won't talk to me.

    Yale Cleaners is NOT a BBB Accredited Business.

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