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Business Profile

Moving Companies

A-1 Freeman North American, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2025

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke with **** P out of this office. He informed me he did not know the status of my move. said he had to call another office in another state to locate the stuff they moved out of my house. Then proceeded to tell he doesn't know when it will be picked up from their location and moved to my house in another state. I have paid my bill in full in advance. I asked **** P to return my call over 96 hours ago and he now is not answering his phone or returning messages. I don't care if my stuff is delivered tomorrow but the fact that a company willing admits they don't know where my stuff is or when it will be delivered is concerning. I'm just looking for answers and people to actually communicate on when my stuff will be delivered to my new home.

    Business Response

    Date: 04/30/2025

    Hello,  I spoke to ******* ********** several times.  I explained that his shipment has a delivery spread through 5/9/25.  I was checking with the dispatch office about the status of his shipment.  I did not respond to ******* until I received word from dispatch on when the shipment is due to deliver.  On Monday we received word that the shipment was on the way to destination and delivery would be later this week.  I reached out to the driver to confirm delivery & was told it would be 5/1/25 in the afternoon.  Once, I heard that confirmation on Tuesday 4/29 , I contacted ******* **********.

    Customer Answer

    Date: 04/30/2025

    The business has reached out to me and has provided all the information.  Please close this compliant as satisfied.

A-1 Freeman North American, Inc. is BBB Accredited.

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This business has committed to upholding the BBB Standards for Trust.

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