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Business Profile

Moving Services

Accent Moving, Storage & Logistics Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:09/13/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Accent Moving was contracted by my husbands employer to move our household belongings 150 miles to my husbands new job location. During the move, the castors on my console piano were bent so that my piano no longer will stand upright. We filed a complaint with the company and sent repair and replacement estimates as requested. The company denied our claim because they said that according to loading documents, the piano was already damaged. But there is nothing about the castor or the piano not being able to stand without tipping forward on the loading documents, just that the piano had scratches, which is not part of our claim. And when the movers arrived it was standing up just fine. We currently have the piano sitting on wooden blocks so it is not useable. My husband emailed the company back explaining this and we have gotten no response. We did get a letter saying that if we disagreed we could go through arbitration using their arbitrator.

    Business Response

    Date: 12/03/2024

    Good morning,

    Accent Moving, Storage & Logistics has not received any communication regarding this complaint prior to a letter received on 12/2/24 and this email notification on the same date. You have not received a reply due to no correspondence being received in this manner.  

    Accent would appreciate consideration in this matter due to the issues with the BBB communication.  

    A response will be prepared and submitted but we will require time to pull all needed documentation to formulate the reply.

    Regards,

    **** *****

    Owner

    Business Response

    Date: 12/06/2024

    The condition of the piano at origin was noted by the loading driver. The customer then acknowledged the condition stated on the inventory by signing the document.  Again, at time of delivery, the customer signed for the condition of the piano.  The piano was placed on 4-wheel moving dollies due to no legs being present at time of loading.  The piano was not moved or directly placed on it's own casters until it was set in place at destination. The movers were not in possession of the piano legs. The customer was offered arbitration after the claim denial.  The customer did not pursue the offer of arbitration.     

    Customer Answer

    Date: 12/09/2024

    I am rejecting this response because:   The condition of the piano at loading contained nothing about castors being bent because they were not bent at the time of loading.  We moved the legs on our own so they wouldnt be damaged during the move.   They did send a letter stating that and said all further correspondence would need to go through mediation.  So basically wasting my time for their mistake instead of owning up to the damage.   

     

Accent Moving, Storage & Logistics Inc. is NOT a BBB Accredited Business.

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