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Business Profile

Online Retailer

Exceptional Health Products

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:10/08/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Complaint against: Exceptional Health Products (A division of Liquid Assets******)I purchased Immuno 150 from this company as a reseller on August 2nd, 2024. After making the purchase, I encountered several significant issues:Unauthorized Sales Restrictions: After I bought the product, the company informed me that I was not allowed to sell on ****** or any other online platform. This restriction was not disclosed to me prior to purchase. In fact, the listing company on ****** was discussed with them where they stated there is someone selling their product on ******************** Store Deactivation: Due to issues related to this product, my Amazon store was deactivated, severely impacting my business operations.Refusal of Returns: When I requested to return the unsold inventory (22 out of 24 units), the company refused, stating they do not accept returns from resellers.Potential Malicious Reporting: I have reason to suspect that the company or someone acting on their behalf may have reported my Amazon listing as selling inauthentic products, leading to my store's deactivation. When questioned about this, they avoided answering.Poor Communication: The company has been uncooperative in addressing these issues and has threatened to block further communication.These actions have caused significant financial harm to my business and appear to be unethical business practices. I am seeking:Clarification on their sales policies and why they were not disclosed before purchase.An explanation regarding the potential reporting of my Amazon listing.A refund for the unsold inventory or permission to sell the product on ****** as originally intended.Compensation for the damages caused by the deactivation of my Amazon store.I have attempted to resolve this issue directly with the company but have been unsuccessful. Any assistance in resolving this matter would be greatly appreciated.

    Business Response

    Date: 10/08/2024

    This is just another of those companies who purchased our food category product, then tried to sell it on ****** without authorization. Many Camel back riders tried to do this. When they got stopped by ****** they asked for their money back. They were told we do not take back any food product and they were informed of that before they purchased the product. They could have been one of the many who are counterfeiting  our product and selling it online networks like ******, **** and ******* online. As far as I am concerned, they are shams and untrustworthy from stem to *****. Don't bother me with this anymore!

    Business Response

    Date: 10/08/2024

    Business
    Most Recent Message
    Date Sent: 10/8/2024 2:15:03 PM
    This is just another of those companies who purchased our food category product, then tried to sell it on ****** without authorization. Many Camel back riders tried to do this. When they got stopped by ****** they asked for their money back. They were told we do not take back any food product and they were informed of that before they purchased the product. They could have been one of the many who are counterfeiting  our product and selling it online networks like ******, **** and ******* online. As far as I am concerned, they are shams and untrustworthy from stem to *****. Don't bother me with this anymore!

    Customer Answer

    Date: 10/08/2024

    I am rejecting this response because:

    1. Authenticity of Purchase: I have previously provided the original invoice demonstrating that I purchased the product directly from Exceptional Health Products, the manufacturer of Immuno 150. This clearly refutes any suggestion that I might be selling counterfeit products.

    2. Communication Evidence: I have submitted printouts of email communications between myself, the owner, and the general manager of Exceptional Health Products. These documents provide a clear record of our interactions and discussions regarding the product and its sale.

    3. False Accusations: I am deeply insulted by the owner's baseless accusations that I am selling fake products and that I am "untrustworthy from stem to *****." These allegations are not only false but also damaging to my reputation as a legitimate business owner.

    4. Misinformation about Authorization: The owner claims that I tried to sell the product on ****** without authorization. However, the email communications I provided clearly show that during our discussions, an Amazon seller of their product was mentioned, but at no point did they inform me that I was not allowed to sell their product on ******. Had this restriction been communicated to me in any way, I would not have made the purchase.

    5. Mischaracterization of the Situation: The response incorrectly groups me with other sellers who may have attempted to sell counterfeit products. I am a legitimate reseller who purchased directly from the manufacturer and sought to sell authentic products.

    6. Refusal to Address Key Issues: The response fails to address the core issues raised in my complaint, including the lack of disclosure about sales restrictions prior to purchase, the potential malicious reporting of my Amazon listing, and the significant financial harm caused by these actions.

    I respectfully request that the BBB consider these points and the evidence I have provided. The response from Exceptional Health Products does not accurately represent the situation and fails to address the legitimate concerns raised in my complaint. I remain open to a fair resolution of this matter and ask for the BBB's assistance in facilitating this process.

    Business Response

    Date: 10/09/2024

    This person or company did purchase our product for the purpose of reselling it. When we sell to a wholesaler, it is not our obligation or responsibility to tell them where they can or cannot sell the product they purchased. After they purchased, they did come back to us asking for and authorization letter to sell on ******. We refused to issue such a letter but they went on ****** unauthorized and Amazon cut them off. It is their problem for being stupid. If they were not legal they should have been cut off. We have nothing to do with their mistake and lack of business judgement and there will be no refund because it is illegal to accept returns on food products. For the last time, don't bother me anymore. I will not respond for here on to anything you do because I don't want to be involved in any more fifth grade bribery.

    Customer Answer

    Date: 10/09/2024

    I am rejecting this response because:


    I must respectfully disagree with several points in the owner's response and provide clarification:

    1. Lack of Disclosure: At no point before or after the purchase was I informed that selling on ****** was prohibited. This crucial information was never communicated to me.

    2. Timeline of Authorization Request: The owner's statement about my request for an authorization letter is incorrect. As evidenced in the email conversations I previously provided, I only inquired about authorization to create an Amazon listing AFTER my account was disabled, not before. This was an attempt to resolve the situation, not a preemptive request.

    3. Unfounded Accusations: I take issue with being called "stupid" and having my business judgment questioned. These personal attacks are unprofessional and do not address the actual issues at hand.

    4. Factual Inaccuracies: The sequence of events as described by the owner is not accurate. The email evidence I submitted clearly shows the actual timeline and nature of our communications.

    5. Mischaracterization of the Complaint: This is not an attempt at "bribery" as the owner suggests. I am seeking a fair resolution to a situation that has caused significant harm to my business.

    6. Proposed Resolution: I am not necessarily seeking a product return. If the company provides written authorization allowing me to sell the remaining 22 units on ******, I would consider this matter resolved. I assure you that after selling these units, I will not be purchasing this product again.

    I respectfully request that the BBB review the email evidence I've provided, which clearly demonstrates the actual sequence of events and communications. My goal is to find a fair resolution to this situation, which has caused considerable financial and reputational damage to my business.

Exceptional Health Products is NOT a BBB Accredited Business.

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