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Business Profile

Ornamental Iron Contractor

Fence Builders of Oklahoma, LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/26/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid over 8k for a fence and almost immediately needed a couple things fixed. I have basically been ghosted by them after they received their money. Ive been waiting for 10 business days with almost no communication from them. Fence was completed June 6th. I reached out June 10 about issues with the fence. I reached out again June 11 and received a reply that they were busy. I reached out again June 17th and was told they would be out that afternoon. No one came. I contacted them again June 24th and I am still waiting for them to fix my fence.

    Business Response

    Date: 06/27/2024

    Every communication with customer was responded to by either phone call, text message, or email. There was never a time that customer made communication with our company and was not responded to immediately. Made customer aware that we were extremely busy and was on the repair list and would make every possible attempt to get over and fix issues. All issues were fixed as of this morning at 10:00am 6-27-24. Company owner will go over to job and ***** repairs and make sure everything is above above board on work. 

    Customer Answer

    Date: 06/29/2024

    The fence was fixed on 6/28. I have reviewed the business response, and while I disagree that the communication was responded to in a timely manner as ****** stated, I accept the resolution of the repaired fence. 

Fence Builders of Oklahoma, LLC is BBB Accredited.

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