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Business Profile

Cabin rentals

Broken Bow Adventures Luxury Cabins

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cabin rentals.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/12/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 4-7 2024 we rented a cabin from Broken Bow Adventure. We have been trying to get a hold of someone to no avail. Several of our family members came home with bed bug bites. If someone please would contact me asap in regard to this issue. We have sent several emails, left several voicemail since the 7th and no one has returned our call.
  • Initial Complaint

    Date:05/17/2024

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We are due a $250 damage deposit refund. Upon arrival we needed to wash bedding and tidy up before even unpacking. We completed the "chore" list above and beyond so guest wouldn't have to do the same prior to enjoying their vacation. We waited the amount of days stated in email regarding time frame for refund prior to reaching out. Emails have not be returned and phone calls lead to un-returned calls. There have been several of each. We are currently only seeking what we are owed per the rental agreement.
  • Initial Complaint

    Date:04/21/2023

    Type:Product Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Nov 21, 2022, made a reservation for July of 2023, paying $500 ($250 non-refundable deposit, $250 refundable damage insurance deposit). First by phone and then by email on April 14, 2023 - well before the 60 day limit, we cancelled the reservation due to health issues. Upon notification - again both by email and by phone, the rental company has refused (rudely) to pay the refundable deposit.
  • Initial Complaint

    Date:08/30/2022

    Type:Sales and Advertising Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I rented a cabin from them on July 21st. The cabin was ok but not great. He then kept my $250 security deposit with no explanation as to why. When I left a bad review on Facebook he said that he had sent it to me…. And then sent me $25.

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