Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order placed 8/21/2023 8/23 - 50% dwn pmt made, Prmsd rdy x 3 wks. On Wed 9/13, delyd a wk, promsd rdy on Tue 9/19. I arrvd on Wed 9/20 about 12:30pm.Cedar Sawmills Owner: ********************* ************************************************ Phone: ************** Email: ******************************** Shop: *************** (Also I was told on Wed 11/2, ***** also Owner of **** Sawmill. Out of business? Class Actn Lawst)Thu 9/14, ***** askd cash, final pmt. Agreed/money orders. (Reimbd me w/3 wood slabs, 2 xtra bands). ***** said could not leglly build as promsd. To keep deal, ***** said cutting bed must be in 2 pcs, not one but would add 5' to length. Agreed.I inspectd. Mill not fully assmbld. ***** gave me a kit to cmplt. Shld have been done. 2ndly, trailer wired w/4 prongs for lights, not brakes. Back axle has brakes. Had run no wires to brakes. I wanted brakes to work. After given final pymnt, ***** bought a 7 prong. Said it was ordered, arrvd that day. Really? He tried to cut costs and fool me.***** kept distracting me as I inspected. As a result, I failed to notice the bed extension had no leveling legs. Should be on ea corner and every 4', ea side. *************** knew but ***** told me. Bad business ethics. I noticed when 3 hours away in *******. With much prompting, ***** agreed to make *********** to me. To date, he has not sent, made snide comments, wanted me to pay to make them locally. Now says does not have $. After I threatened to **** ***** said he will ship when has $.When will that be? I need the legs, ASAP. Help!Many have now told me about *****. Does not honor 5 yr warrnty, is dishonest jerk after the sale. Most have or had Cedar Sawmills, some had U.S. Sawmills. Some say it is poorly designed, etc. I think good value at price but must weigh, get ************* trlr before towing on public roads. It must be cmplt when I do and before lowering and leveling for long term use. I need to use full mill now to cut 45' logs. I need the legs!Help!

• Initial Complaint

  Date:09/24/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought the sawmill with cash and when I got it home we tried to cut a log. The blade broke before the first log was cut (not upset about that) and the water system was broken. When I contacted ***** about the blades he was supposed to send because he gave the wrong ones I was told he was out and to call his supplier. After almost 4 months I finally got the blades. Got a new one put on and the guide bearings were all bad. I replaced them. That's when I found the frame was welded out of square (the tail is 3/4in down from the rest of the mill. The saw carriage rocks back and forth so the blade will not cut straight. I contacted ***** about this and his exact words were that can't be I have the best welders in America. He then said he would buy the mill back and then blocked my phone number and also on social media *********** He even pressured me into taken a dog that we told him we didn't want. He did this to my daughter who was 5 at the time. This mill has been sitting in my yard since I got it home for the most part. Total waste of money.

  Business Response

  Date: 10/05/2023

  he bent the blade on the way home and i told him to order them from the supplier- this is not my fault 

  Customer Answer

  Date: 10/05/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/03/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a new Sawmill from cedar Sawmill/ Shawn Byrne.The mill was over 3 months late and was not complete, damaged and missing parts. I have a sighned contract by him which he has breached. He has made promises to reimburse me but hasn't and now just ignores calls or txt there is also at least 12 more people that have this same problem with there mill and him . I Would like BBB to resolve this if possible please or I will take further action. The amount of $1000 in a postal money order .Mr. Byrne has the address and my info.to send . Thank you BBB ! I have included a few pics as proof and have plenty more if needed. LINCOLN Herrington Sr.