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Business Profile

Ambulance Services

Pafford EMS of Oklahoma Inc

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Pafford EMS of Oklahoma Inc's headquarters and its corporate-owned locations. To view all corporate locations, see

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Pafford EMS of Oklahoma Inc has 2 locations, listed below.

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:07/18/2024

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On May 11, 2024, I called Pafford EMS due to dizziness and the inability to drive safely. They determined that it wasn't a medical emergency, so ******** won't cover it. Now, I owe them $858. which is half because I pay a monthly fee to my utility company. I had recently stopped taking my high blood pressure medication without my doctor's knowledge, so I had been monitoring my blood pressure at home. My diastolic had been consistently down in the 50s. That night, I was very dizzy and worried about it, so I called EMS. In fact, I got very dizzy just a couple of weeks ago, and thought I was going to faint in the grocery store parking lot. *** took my blood pressure in the ambulance and my diastolic was in the 80s. However, on May 7, it was 112/48. On May 9, it was 105/49. On May 10 it was 125/68. *** said my blood pressure kit wasn't working right, so I got a new highly accurate Oxiline. I have a record of my readings saved in the memory, and it still at times shows my diastolic is in the 50s. My blood pressure fluctuates a great deal. Today it's 140/78. I don't what I should do if this happens again. I certainly won't call for an ambulance. I guess I'll have to take my chances and drive dizzy to urgent care.

      Customer Answer

      Date: 07/18/2024

      I would like to add that EMS knew money was an issue. I told them I didn't want to go to the hospital unless I was sure that the City of ***** was paying for it. I gave them a copy of the utility bill. They said the monthly fee was on there. When I got in the ambulance, they said nothing was wrong with my blood pressure and asked me if I still wanted to go. I said yes. Never did the say they were going to code it as a non-emergency! My sister took that same ambulance service from this same address twice. She was never billed. I had no clue how it worked. I assumed that I wouldn't be billed for the remaining balance either. I will notify the local police and my auto insurance company to tell them that I will be driving dizzy to urgent care from now on because I can't afford an ambulance. I can't afford to fall either. I have osteoporosis. 

      Business Response

      Date: 08/12/2024

      Pafford EMS of Oklahoma, ***** response to consumer complaint in contained in the attached document. 

    Pafford EMS of Oklahoma Inc is NOT a BBB Accredited Business.

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