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Business Profile

Hospital

Hillcrest Hospital Claremore

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/02/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I took my ******************************************* excruciating pain, the ** dismissed her and didn't even try to find out what was wrong. I ended up having to take her to another hospital. She ended up having to have surgery. We have been disputing the bill and the CEO mailed a letter accusing her of seeking something for the pain which was absolutely insane. We keep getting told it will be sent to a **** to review. This is unacceptable.

    Customer Answer

    Date: 01/02/2025

    Please see attached documentation on my daughter's visit at this hospital.

    Customer Answer

    Date: 01/02/2025

    Please see attached documentation on my daughter's visit at this hospital.

    Customer Answer

    Date: 01/02/2025

    Consumer
    Most Recent Message
    Date Sent: 1/2/2025 4:43:44 PM
    Please see attached documentation on my daughter's visit at this hospital.

    Business Response

    Date: 01/08/2025

    Before the consumer lodged her complaint with BBB, we addressed these concerns with the consumer.   Her complaint with the BBB will be treated as a patient grievance and HHC will provide her with a written response.  Out of respect for patient privacy, HHC will not respond further on BBB's website.  

     

    Thank you, 

    ******* **********, RN

    RM/FCO

    Customer Answer

    Date: 01/08/2025

    I am rejecting this response because:   they did not try to resolve the complaint nor address it. I requested multiple times for it to be disputed and even asked for Management to contact. The only letter received was from CEO stating that our concern was just that pain was not addressed. I reached back out and said no the concern was they didn't try and find out what was causing the pain which in turn caused us having to go to another hospital and ended up having surgery.

Hillcrest Hospital Claremore is NOT a BBB Accredited Business.

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