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Business Profile

Mailing Services

The UPS Store

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mailing Services.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/03/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I returned two packages to the ups store, one to ****** and one to the **** store. The employee switched the labels before shipping so the **** store received a necklace from ****** instead of the shoes. So they have now denied my refund because they didnt receive the shoes. ****** says they dont have the shoes. **** said to reach out to *** which I did and they said it is a *** Store problem because they are a franchise. I went to the UPS Store and she said she didnt know what to do and to call customer service. I called and they said the store I shipped from had to handle it. The 2 employees in there said they have no way to fix it and dont even know how to try. So now because their employee at the UPS store switched the labels I am out $90 for shoes and $18 for the necklace because they each recieved the wrong items. But no one is willing to help.

    Customer Answer

    Date: 01/03/2025

    Business name: *** Store Claremore

    address: *************************************************************************

     

    Business Response

    Date: 02/03/2025

    Based off the pictures she uploaded both parties have recevied the items and neither party stated that they received the wrong item. There is no vendor admit of the wrong doing. ****** even said in the picture that the money had been refunded. 

    Business Response

    Date: 02/03/2025

    Business
    Most Recent Message
    Date Sent: 2/3/2025 1:06:48 PM
    Based off the pictures she uploaded both parties have received the items and neither party stated that they received the wrong item. There is no vendor admit of the wrong doing. ****** even said in the picture that the money had been refunded. 

The UPS Store is NOT a BBB Accredited Business.

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