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Business Profile

Apartments

GardenWalk of Commerce

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/13/2023

    Type:Service or Repair Issues
    Status:
    UnansweredMore info

    Complaint statuses

    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I submitted an application for an apartment at the ********* location the last week of June at which time I was told there was no waiting list and was shown and promised an apartment with a potential move in date of July 5th. I have called every day, gone by the office, and each time have been told it would be another week. My calls are almost never returned and only after showing up in person am I told they are still waiting on the corporate office to send my approval paperwork. Yesterday, July 11th, I was again promised the same apartment and was told I should be moving in by this Friday. Today, after not getting through on the phone again, I went to the office and was told that my apartment had been rented out to someone else and now it would be hopefully August when Ill be placed. I questioned why I was told there was no waiting list and promised a particular unit in the first place but was told they never said that. I called the corporate office for answers but got nothing. I was just told I would get a returned call. Upon receiving that return call, I was told that I am in fact number ***** on the waiting list and they will let me know when something opens up. I am quickly approaching the end of my current living arrangement which will leave my teenage son and I homeless. All this wasted time *** spent waiting on a promised home could have been spent finding an alternative. The dishonesty and unprofessional manner these properties are managed with is truly disgusting.

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