Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Plumber

Davis Plumbing Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Plumber.

Reviews

Customer Review Ratings

1/5 stars

Average of 1 Customer Review

Want to share your experience?

Leave a Review

Review Details

  • Review fromAmy S.

    Date: 03/10/2023

    1 star
    I needed the inside flapper, chain and handles replaced to both toilets. Took photos of inside of both toilets and sent to Mark ***** could get the right parts to have when he serviced them. He replaced the first toilet within 15 minutes. He then went to the second toilet to replace and discovered that he did not bring a handle for that one, even thought he was sent a photo. He had to go back to his office and get the part because apparently he does not carry necessary parts in his van. He returned and replaced the parts. This process for both toilets (including him leaving and coming back) did not take any longer than an hour at the most. He then proceeds to tell me the cost would be $564.40, but was giving me a 5% discount so my total was $536.18. He did not itemize or price anything on the ticket he wrote up. I found that outrageous. After he left I went to go check his work and he did not replace the handle in on one of the toilets. He left the one that was already there which was corroded and disintegrating, but hooked the chain up to it anyway. I then googled how much the parts would be, finding that the most expensive would be around $40.00 to $50.00. I then called another plumbing service in my area (Aspen Plumbing) and asked how much they would charge for the same service. They quoted me a $135.00 service charge plus the parts and would have prorated the second toilet bringing a total of no more than $300 at the most. When I told him how much I was charged by Mark ***** he was completely shocked and told me I was taken advantage of. He said that that's how much they would charge to totally replace two toilets, not replace the inside parts. I do not appreciate this, as I am a single mother, trying to put my child through college and Mark ***** knew that. I work for attorneys and told them what had happened and was given advice to file a complaint with the BBB.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.