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Business Profile

Fitness Center

The GYM of Cushing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/22/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
     
    Complaint: ********

    I am rejecting this response because:

    The gym of cushing is completely lying about my case. *** contacted them numerous ways at least a dozen times yet they claim I never contacted them. I was not charged for a few months and I called several times and got it fixed and then I back paid. I never said I was bringing my bank statements in I just said I would review it and let her know if I was charged which I did. Addressing the lie that I never contacted them heres some screenshots of me contacting them. So I'm amazed at her claim I never contacted them. I have proof on my bank statements that they back charged my for 5-6 months and I was charged about 12 more times after that. I spent $240 in one day ($30 a month membership) which is 8 months. I attached 4 more bank statements in order totaling 12 months proving they are not being honest. I have the rest of the statements proving how much they overcharged me. I would also like to see the contract I am supposed to have signed.

    Sincerely, 

    ***********************

    Business Response

    Date: 03/13/2023

    SEE ATTACHED

    He did sign up for a 12 month contract and he was not charged the first several months

    Business Response

    Date: 03/20/2023

    he did sign up for a twelve month contract

    see attached

    Customer Answer

    Date: 03/20/2023

     
    Complaint: ********

    I am rejecting this response because:

    I have addressed all the false claims by the gym with ample proof, at this point I just want the money I was charged over the 12 month period. Im unsure why I (the customer) am responsible for doing the book keeping of this business. I have repeatedly tried to fix this matter with the them in the past through many means with similar results. What else do I need to provide for you to correct your mistakes?

    Thank you,

    ***********************

The GYM of Cushing is NOT a BBB Accredited Business.

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