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Business Profile

Hospital

Hillcrest Hospital Cushing

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:08/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This was the google review I posted that was removed, I will just copy/paste it: I came to the ER on June 29th because I got a concussion WHILE PREGNANT!!! Only to be treated like a drug seeking joke! The nurses in the ER treated me like a joke, & were rude & unprofessional. Especially Kayla  ********(whatever her last name is!!). She literally said to me in a condescending tone “Aw did you fall down and go boom?”. My blood pressure was elevated so the nurses left me sitting in the room for about 45 min. It was their lunch time but also so my blood pressure would go down. But when the nurse came in to recheck it, she kept moving the cuff down my arm. Until she had a regular sized arm cuff on my wrist! So far down it was digging the hospital bracelet into my hand!!!!! She kept moving the cuff down until the reading was low enough, it was a number she was happy with and didn’t need to medicate me. The doctor came in and told me I had a concussion (duh! That’s why I was there!!!!!!!) and they did nothing else for me. Left me sitting in the ER with extremely high blood pressure. So I walked out ACA. As soon as I got home, my blood pressure was through the roof and I medicated myself for it. But the incompetence!!!!!!!!!!!!!!!!! Use a wrist cuff! Or place the cuff in the correct spot on the arm. I was spoken to like I was stupid, when that was the most ridiculous thing I have ever seen!!!! Now yesterday I received a bill for over $1,000! For NOTHING!! Because they didn’t run my insurance. I will be appealing & filing every grievance and complaint I can! They put my unborn child at risk! All because she knew me and treated me like a joke? Get some better staff in there! I am so appalled & absolutely disgusted! I will be contacting management and corporate or anyone else that can help me! I want to know why my review was hidden??? And no one addressed my review but everyone else’s. I guess the really bad reviews get taken down

Hillcrest Hospital Cushing is NOT a BBB Accredited Business.

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